Choose voice sequence steps

Open the Step catalog to inspect each step's settings, outputs, and examples. A template or renamed canvas step can show a task-specific name.

The catalog shows the steps available in the dashboard.

The Voice step catalog shows flow-control steps, search, and category filters.

Choose the step for your task

Step	Purpose	Continuation
Voice call	Define a call entry and its accepted data.	Connect the event output to the first step.
Media	Run an ordered set of speech, audio, tone, pause, or recording commands.	Continue after the commands complete.
Gather digits	Play interruptible prompts and collect keypad input.	Choose a named digit match, timeout, or unmatched-input path.
Webhook decision	Send call data to an HTTPS receiver and use its response to choose a path.	Connect each configured business outcome and the failure outcome.
Pause	Wait while keeping the call connected and any recording active.	Continue after the duration.
Dial	Call a destination and connect it to the current caller.	Handle completed, busy, no-answer, and failed outcomes.
Transfer	Continue at another entry or a managed service.	The destination takes control; this step has no ordinary next path.
Hang up	End the call.	No next step.
Finish with a result	End with a succeeded or failed status, an optional reason, and object result.	No next step.

Configure from the catalog

Open a step to inspect its supported fields and examples.
Add it to your draft from the relevant outcome.
Replace illustrative values and inspect its configured output paths.
Preview a sample for each outcome your flow handles.

Keypad paths depend on the matches you configure. Changing a step can make existing connections, mappings, or preview samples invalid. Use Checks after changing its contract.

Use Finish with a result when reports need a business outcome such as hours_played or no_input. Configure the status to match that outcome and supply an object result, including {} when no fields are needed.

A deliberately failed result contributes to failed runs even when no technical error occurred. A successful result means the configured path completed; it does not establish that a person heard the message or that an external business task succeeded. Cancellation or failed call cleanup can prevent the configured result from being recorded.

Choose voice sequence steps

Choose the step for your task

Configure from the catalog

Choose an explicit result

Next steps

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