Voice destinations

Your workspace decides which countries it calls. You enable the destinations you serve, and Bird turns the rest away with destination_not_enabled before any carrier is dialed. Toll fraud works by dialing expensive countries you never meant to call, so the countries you turn on are the ones you can run up a bill in.

The Destinations page lists the countries available to your account, each row showing its dialing code, its availability, and a toggle. Countries you have enabled come first, and the search box matches a country by name or by its two-letter code. If a country you serve is not listed, contact support to open it up for your account.

Find the country with the search box, or under the Available heading, and switch its toggle on. The change applies from that moment.

Availability is separate from your toggle: it says whether the country is yours to enable.

Availability covers a country as a whole. Where routing does not yet reach a specific destination inside an available country, the call reports no_route_found: send the call id to support and they will extend the routing to cover it.

Some countries carry a High risk badge. Calls to them are expensive, and whoever operates the number that was dialed earns a share of what the call costs you. Someone who breaks into a phone system dials their own numbers in exactly these countries, and every minute they run up is money to them.

Leave a high-risk country off unless you have business there, and check its rate before you turn one on.