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Customer spotlight / Bazaar
More conversations.
More room to grow.
Bazaar’s customer story shows how AI and communication can work together. The team reports resolving 85% of queries with AI while supporting a growing business.
Read Bazaar’s story85%
of customer queries resolved with AI, as reported by Bazaar.
Published customer resultDifferent businesses.
Shared possibilities.
Explore how customers use Bird across industries, channels and stages of growth.
Al Jazeera’s fact-checking agency resolves 20% of requests automatically via WhatsApp
The global news organisation saw an increase in journalist engagement and a decrease in first-response times by offering 24/7 chatbot functionality.
Aramex achieves 2.7x productivity and handles 500K WhatsApp messages every month
With Bird, Aramex’s support team is able to respond to all incoming messages more effectively. Customers are first directed to solve issues on their own before talking with an agent.
Bird delivers success for a Martech innovator and its customers
Using Bird, Iterable’s Growth Marketing Platform can offer new functionality in its platform, operates more efficiently, and expands engagement rates.
BukuWarung optimized OTP conversion rates by 15%
Bird’s solutions allowed them to work with multiple channels and the right reporting tools, while being cost-effective.
Bumrungrad International Hospital boosts customer reach with new omnichannel communication strategy
Bumrungrad with the help of Bird, implemented a multi-channel chat solution that now caters to the unique needs of each patient demographic.
ComparaOnline increases car and travel insurance conversion rates by 18%
ComparaOnline picked Bird because it allowed them to make their sales process more efficient by automating lead qualification, routing new leads and bringing context from conversations to every customer interaction.
EF English Live use Taxi to scale and increase operational efficiency
Bird provided EF English First with a product that would make email production significantly easier, and integrate with their ESP for easy exporting and sending.
Genesys achieves 4x more work in just 90 days with an Email Design System
Genesys scaled up their email production and accomplished four times the amount of work within the first 90 days of implementing Email Design System Studio.
Glovo improves partner onboarding by 4x with WhatsApp and Flow Builder
With Bird, Glovo is also able to collect and analyze relevant data, which allows them to get the right insights from sales, growth, and other business KPIs.
Guzman y Gomez increased sales by 40% by deploying four new channels
With Bird’s guidance and suite of digital automation tools, Guzman y Gomez implemented a comprehensive, centralized digital communications strategy.
Heracles adopts fans’ favorite channels and scores a 95% engagement rate on WhatsApp
Heracles Almelo has rapidly expanded their use of the platform to launch new channels, build their fan database and increase engagement using WhatsApp, Voice and automation.
Houm attracts 64% more qualified leads and reduces response time
In just a week of implementing Bird’s solutions, Houm’s NPS survey completions surpassed the total number of completions for the last three months.
How Bazaar scaled to 284K+ monthly WhatsApp messages with an 85% AI resolution rate
How Bird's WhatsApp AI and automation transformed customer experience for Pakistan's leading marketplace platform
How Binance increased marketing email volume by 2.5x while maintaining high audience engagement
Bird’s email API allows Binance to quickly send out email blasts to a large audience, increasing the value of email as a tool for time-sensitive communication relevant to their crypto trading experience on the platform.
How CARSOME shortened response times and increased conversion rates through WhatsApp
Integrating Bird into CARSOME’s operations has overhauled how they communicate with their customers. The main difference is that CARSOME is now in constant communication with users throughout their complex customer journeys.
How Emma uses PowerMTA to increase email volumes efficiently
After an evaluation and due diligence with other commercial grade MTAs, Emma now uses PowerMTA to manage its increasing mail volume efficiently, with a minimal investment.
How Eventbrite improved email seeding and deliverability analytics with Bird
Before Bird, setting up deliverability tracking for their emails took hours (and sometimes days) because everything had to be done very manually. Since using Bird, Eventbrite can set up seeding for a campaign in a matter of minutes!
How Expert achieved an 80% conversion rate with WhatsApp Business
Communication dashboards were centralized through Bird’s Inbox. All customer communications are now organized into single customer threads, regardless of whether a customer reaches out by email, phone, Messenger, WhatsApp, or LiveChat.
How Guardian Life ensures reliable transactional notifications with Bird
After evaluating e-delivery options, Guardian Life selected Bird, citing its superb delivery to the inbox and ability to generate individually personalized messages in real-time.
How iCIMS controlled its messaging costs and achieved more than 98% email deliverability
Bird enabled iCIMS to have a more direct line to email service providers, improving deliverability rates, email analytics, and the ability to diagnose issues faster.
How Listrak uses PowerMTA to scale up sending effortlessly
Listrak’s decade-long success with Bird PowerMTA™ gives the company confidence that it can continue to deliver unmatched dependability in the digital messaging infrastructure space.
How NihaoJewelry increased customer response time by 50% using Bird CRM
NihaoJewelry increased customer response speed by 50% with Bird CRM, improving customer experience and operational efficiency for the e-commerce jewelry retailer.
How Nujek uses WhatsApp and automation to increase customer satisfaction at scale
NUJEK partnered with Bird to get direct access to the WhatsApp Business API and automate its interactions with partners and couriers.
How Podia transformed email operations to drive more revenue with improved trust and security
Bird's Email validation improvements allowed Podia to create an overall account configuration framework for better compliance monitoring.
How Propseller automated WhatsApp messaging and increased sales conversions by 250 percent
Bird Inbox provides a central destination where all WhatsApp messages can be collaboratively managed by Propseller. Messages can be tagged based on their content and urgency, accelerating responsiveness and streamlining customer communications.
How Sailthru deploys hundreds of millions of personalized emails every day using PowerMTA
Sailthru closely analyzed the 2 leading commercial offerings in the space and after thorough review and evaluation, selected Bird to be their mission critical email delivery solution.
How Sunway Property wows and converts more customers with Bird
In order to build the innovative, sustainable communities that are at the center of its mission, Sunway Property first sought to improve how it engages with its customers. By partnering with Bird, the developer was able to rethink its pre-sales lead qualification process and post-sales customer service offerings.
How SuperVista achieved 200% more leads and improved customer engagement with Bird
Here's how SuperVista is using Bird to improve customer engagement, increase leads by 200%, and open rates by 325%.
How Syngenta engages and empowers millions of farmers through Bird
Syngenta turned to the rich insights provided by response rate data from their communications sent through Bird
How tech unicorn Airwallex supercharged its global SMS deliverability with Bird
With Bird’s expertise and streamlined processes to navigate compliance concerns, Airwallex was able to cut down their international SMS onboarding time significantly.
How The Meat Club Increased Customer Reactivations by 500% with Bird
With support from Bird, The Meat Club consolidated its communications and operations, scaling personalized customer interactions across channels and breaking engagement records.
How Traveloka built a better brand experience by moving its email and WhatsApp messaging to Bird
As Traveloka’s team sought out solutions to improve its email and WhatsApp channels, Bird was identified as a top option because of its ability to optimize both channels through a single platform.
How Yoco's Partnership with Bird Deflected Human Chats by 42% and Improved Customer Service
We saw a future where we could efficiently scale our customer operations as a function without needing to then scale our head count or increase our head count to match that growth.
How Zillow achieved a 161% increase in email open rates with Bird
Zillow improved its email open rates after implementing Bird's email solutions, which gave them the ability to scale up their email-sending operations with confidence.
Kognitiv Achieves 12% Higher Email Engagement Using Bird's Platform
Learn how Kognitiv transformed their loyalty program management with Bird's platform, moving from multi-day reporting delays to real-time campaign insights.
Lenovo reduces inbound call center costs by 35% while increasing customer satisfaction with Bird
Lenovo significantly reduced call center costs and enhanced customer satisfaction by integrating Bird’s solutions and deploying the WhatsApp channel for seamless customer interactions.
Matahari 2.5x conversion rates with WhatsApp marketing
Matahari’s partnership with Bird has been a great success for the retailer. The team is now looking to expand their use of WhatsApp and Flow Builder to other areas of the business.
OVO Energy achieves 2x agent efficiency by automating meter readings
The Flow Builder and Inbox functionality that Bird provides is a really easy, user-friendly experience that helps our members reach OVO Energy quickly.
PagerDuty enables real-time notifications at scale using Bird
PagerDuty uses Bird’s Voice connectivity to ensure its crucial services function wherever customers require it.
Ralali Decreases First-Response Time (FRT) By 66% with Bird
Ralali reduced first-response time by 66% with Bird's customer engagement platform. See their success story.
Scaled Agile, Inc. Reduced Email Design Bottlenecks by 100% with Taxi for Email
The Scaled Agile team uses Bird to consistently hit their communication KPIs thanks to a robust process that empowers teams other than marketing to create unique messages that delight their clients (and stay on-brand).
Scissors, Shampoo, and More Revenue: How Aimy Helps Salons Increase Repeat Bookings by 30% with Bird
Here's how Aimy is using Bird to increase repeat bookings by 30%.
SON Sends 21M+ OTP Messages With 99%+ Delivery Rate
Because of its integration with Bird’s SMS API, users who signed up for a COVID-19 test could successfully verify their test appointments.
Streamlining Marketplace Operations with Bird: How OCUS Improved Efficiency up to 14 times
With Bird, they are able to quickly build and implement their own tools without having to rely on software engineers to code them, building solutions that are tailored to their unique needs, increasing efficiency, and saving time and money for the business.
Urbanic reduces incoming customer support inquiries by 30% with WhatsApp
The popular retail brand was able to improve the customer experience across channels and implement real-time order notifications.
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