A business they can recognise.
Explore a branded conversation that gives the message an identifiable home.
RCS business messagingAvailable now
RCS messaging.
A richer first impression.
Send branded RCS messages with rich cards and a clear next action. Bring product discovery, appointment reminders and customer updates into the messaging inbox.
f.
FieldnotesBusiness conversation
Today · 9:41 AM
A slower kind of weekend.
This recipient needs another route.
Reach needs confirmation.
Explore the coastal collection. A little space to find your next favourite.
RCS is unavailable on this example device. No message or automatic SMS fallback is sent.
A missing capability result can also mean the brand is not launched on this network.
Bird / ConversationsSTUDIO WORKSPACECUSTOMER JOURNEY
ConceptA richer invitation.
AL
Alex LeeCustomer · Studio member
RCS- Sender
- Fieldnotes
- Content
- Image + description + action
- Destination
- The coastal collection
ACTIVITY
✓A branded message carries the story.
✓A relevant action leads into your application.
Your application
DESTINATION / CONCEPTYour next
Your next
coastal escape.
The selected action leads to the relevant experience in your application.
Example content and data. Explore the workflow below; nothing is sent or changed in a live account.
Companies that trust Bird across their communications.
Read Bird customer storiesWHAT IT MEANS FOR YOUR CUSTOMERMore context.
More context.
A clearer invitation.
Consider the customer moment that benefits from a richer message. Design the experience, then confirm supported markets and brand and network requirements.
Show the useful detail.
An image or card can help explain the offer or update before the customer takes action.
Make the next step obvious.
Connect an appropriate action to the destination your business can fulfil.
RCS / TRY IT YOURSELFMake the next action
Make the next action
worth taking.
Explore a rich-message example and prepare your RCS launch. Choose your markets, customer moment and next action.
FIELDNOTES / RICH MESSAGE CONCEPT
A slower kind of weekend.
This recipient needs another route.
Reach needs confirmation.
Explore the coastal collection. A little space to find your next favourite.
RCS is unavailable on this example device. No message or automatic SMS fallback is sent.
A missing capability result can also mean the brand is not launched on this network.
Eligible concept: preview the customer action. Complete brand and network approval before sending.
Do not send this rich card. Your messaging team must choose a separately consented channel and author its content.
Keep reach unknown. Check brand/network launch and current capability evidence before deciding; a timeout is not proof of non-delivery.
Customer action opened the illustrative coastal collection. A tap is not a purchase; your application measures the resulting customer action.
The coastal collectionIllustrative destination opened by the customer; no message was sent.
PREPARE THE CONVERSATIONWhere would
Where would
you take it?
Your checklist records your plan. Verify brand and network approvals and recipient capability before sending.
Interactive illustration · fictional customer and results · no messages are sent
FIND YOUR WAY IN
Start with the customer moment.
Launch your RCS journey.
Connect your RCS sender, complete brand and network approvals, and check device capability for your launch markets.
Talk to sales about RCS ↗Explore SMS or WhatsApp.
Use SMS or WhatsApp when they fit the customer moment or the recipient cannot receive RCS.
Explore SMS ↗GET STARTED
Bring the moment. Scope the reach.
THE COMPLETE BIRD PLATFORM
Part of a bigger conversation.
Keep building with Bird’s communication products today, and discuss where this channel can fit as the offering develops.
f.
FieldnotesBusiness conversation
Today · 9:41
Fieldnotes studio visits · A moment to make something your own.
Explore visits ↗ · Concept preview
01
RCS This step
Create a richer invitation for your customers.
12
f.Fieldnotes
Today · 9:41
Your studio visit is tomorrow at 14:00. Booking FN–1042.
Thank you. See you there!
02
SMS ↗
Plan a supported SMS experience for the destinations you serve today.
f.
FieldnotesTo: Alex Lee ⌄
A little room to discover.
fieldnotes.A PERSONAL INTRODUCTIONA little room
to discover.
Hi Alex,
Good things start here.
Explore your next moment ↗
to discover.
Hi Alex,Good things start here.
Explore your next moment ↗
03
Email ↗
Keep the full customer story in the same communications partnership.
LEARN / BUILD / OPERATEGo further with
SETUP PLANNING
Go further with
RCS.
SETUP PLANNINGStart with the customer moment.
A practical path through setup, implementation, and the choices that matter.
Read the planning guide →Send your first RCS message
Set up your agent, send a rich card with Node.js, Python or cURL, and inspect delivery and replies.
RCS rollout considerations
Launch markets, rich messages, and the customer’s next step.
Explore all resources
Quickstarts, implementation guides, comparisons and migration.
RCS / SETUPA richer conversation.
A richer conversation.
A considered rollout.
Choose your RCS launch markets and complete brand and network approvals before sending. Follow the setup guide to prepare your sender and first message.
Talk to sales about RCS ↗YOUR RCS SETUPPrepare your sender
Check your launch markets, message type and expected volume.
- Customer moment
- Define the message, content, and intended action.
- Reach
- Check networks and device capability in your launch markets.
- Rollout
- Complete brand and network approvals, then send your first message.
RCS, answered.
A FEW USEFUL ANSWERS
Is this available for a new integration today?
RCS is available now. Follow the setup guide, register your brand and complete the network approvals for your launch markets. Check device capability and customer permission before sending.
Can I begin with another channel?
Yes. Explore the linked communication products and choose the ones that meet your current customer needs. Plan any additional channel once its requirements and availability are clear.
Does RCS automatically fall back to SMS?
Do not assume automatic SMS fallback. Your team must author a suitable alternate message, check separate channel consent and decide when to use it. Unknown delivery needs reconciliation before another contact.
What does an unknown capability result mean?
A device may be unsupported, or your brand may not be launched on its network. Confirm both reach and supported actions; an audience estimate is not proof of one recipient’s features.
How do I get started or speak to sales?
Start in your workspace and follow the setup steps for your channel. Talk to sales for help planning a larger rollout.
Terapkan dalam praktik.
Lanjutkan dengan dokumentasi, panduan, dan contoh untuk topik ini. Sumber daya tersedia dalam bahasa Inggris.