Sync Your Contacts

• Contacts overview

  Contacts is a feature that allows you to store, group, manage, and organize information about your customers in one place.

• Contacts with a 'blank' subscription status

  Learn what a blank subscription status means for contacts in Bird, how it affects messaging per channel, and why SMS to blank contacts is restricted.

• Opt-ins, consent, and subscription statuses

  Learn how consent is collects, recorded on contact profiles, and best practices for WhatsApp, Email, and SMS compliance.

• Managing unsubscribes

  Learn how to properly handle customer unsubscribe requests in Bird to maintain compliance, respect preferences, and protect your sender reputation.

• Suppressions

  Learn how suppressions work in Bird. Understand opt-outs, hard bounces, spam complaints, and how to manage your suppression list to protect deliverability.

• Data Model for Contacts

  How Bird's unified contact data model works: identifiers, attributes, lists, events, and objects combine into one profile to drive segmentation.

• Import your contacts into bird

  Import and manage contacts in Bird: CSV uploads, contact lists, subscription management, and adding contacts to existing lists.

• Manage contact profiles

  Manage contact profiles in Bird: search contacts, edit identifiers and attributes, set subscription status, review conversations, and update list memberships.

• Introduction to Sign-up Forms

  Learn how to get started with Bird's sign-up forms to collect customer information from your website or e-commerce store.

• Build your first sign-up form

  Learn how to build, design, and publish a sign-up form for your website or Shopify store, with opt-in fields, display rules, and performance tracking.

• How to bulk delete contacts

  Use data flows and CSV upload to bulk delete contacts by email or phone number. Create, configure, and run deletion workflows.

• Contacts FAQs

  Find answers to common questions about Bird contacts, data synchronization methods, and creating effective signup forms.

• Supported Media Types for WhatsApp

  See supported file types, sizes, and MIME types for sending images, videos, and documents via WhatsApp on Bird.