Install Your Channel

• Channels overview

  Learn how to find, install, and use Bird's communication channels including WhatsApp, Email, SMS, Facebook Messenger, and more.

• Quiet hours

  Configure quiet hours in Bird to queue marketing SMS and WhatsApp messages during a recipient's local off-hours, respecting country regulations and engagement.

• Setup an Email channel

  Learn how to install and configure the Email by Bird channel, including DNS setup with DKIM and DMARC, bounce and tracking domains, and templates.

• Setup an SMS channel

  Learn how to set up Bird SMS with account funding, number selection, compliance, templates, and contact management for business messaging.

• Setup a WhatsApp channel

  Set up WhatsApp in Bird, from account funding to number selection, Meta integration, template setup, and contact consent management.

• View information about an installed channel

  Learn how to view details about an installed channel in Bird, including status, configuration, and connection info.

• View channel logs

  Every installed channel will have logs up to 30 days back, giving details about every message sent from the Bird platform.

• Forwarding emails from Gmail to Support

  Set up a Gmail forwarding rule in Google Workspace so customer emails arrive in Bird Inbox, where your team can monitor, reply, and manage them directly.

• WhatsApp FAQs

  Find answers to common questions about setting up and using WhatsApp as a messaging channel, including setup, billing, and templates.

• Instagram FAQs

  Answers on how Instagram mentions and comments arrive in Inbox, why some mentions are missed, and when a new conversation is created from a post.

• Numbers FAQs

  Find answers to common questions about setting up, managing, and troubleshooting phone numbers for messaging channels in the Bird platform.