Die Infrastruktur hinter den Produktunternehmen der Welt.

Fintech

Globale SMS für OTP im Fintech-Maßstab, über mehr als sechzig Länder hinweg und mit den dazugehörigen Aufsichtsbehörden.

Kryptobörse

Transaktionale und Marketing-E-Mails auf gemeinsamer Zustellbarkeits-Infrastruktur: nachhaltige Interaktion im Börsen-Maßstab.

Immobilien

Inserats-Benachrichtigungen und E-Mails zu gespeicherten Suchen über Bird Email – die höhere Öffnungsrate blieb stabil.

E-Commerce-Marktplatz

WhatsApp Business als primärer Support-Posteingang: Templates, interaktive Nachrichten, eingehende Webhooks mit Weiterleitung an einen Agenten.

Logistik

Paket-Updates und Kundensupport über WhatsApp bei einer halben Million Nachrichten pro Monat; Voice für anonymisierte Anrufe zwischen Fahrer und Kunde.

Medien

Publikumsanfragen über WhatsApp weitergeleitet, mit einer Automatisierungsebene, die ein Fünftel davon ohne menschliches Zutun löst.

Lieferdienst

Multi-Channel-Partner-Onboarding über E-Mail, SMS und WhatsApp auf einer Plattform: eine Authentifizierung, ein Webhook-Vertrag, eine Rechnung.

KMU-Fintech

OTP-Routing, abgestimmt auf südostasiatische Mobilfunkanbieter; die Conversion blieb stabil, als sie auf Direct-to-Carrier-Verbindungen umstellten.

Salon-Plattform

Buchungserinnerungen, Nachfass-Nachrichten nach dem Besuch und Promo-Hinweise – abgestimmt über die Kanäle, auf die Kunden tatsächlich reagieren.

Gesundheitswesen

Kommunikation zu Terminen, Medikamenten und Nachsorge für Patienten, über Kanäle hinweg weitergeleitet – mit der Compliance-Sorgfalt, die das Gesundheitswesen verlangt.

Automotive e-commerce

Integrating Bird into CARSOME’s operations has overhauled how they communicate with their customers. The main difference is that CARSOME is now in constant communication with users throughout their complex customer journeys.

Insurance comparison

ComparaOnline picked Bird because it allowed them to make their sales process more efficient by automating lead qualification, routing new leads and bringing context from conversations to every customer interaction.

Online education

Bird provided EF English First with a product that would make email production significantly easier, and integrate with their ESP for easy exporting and sending.

Email marketing

After an evaluation and due diligence with other commercial grade MTAs, Emma now uses PowerMTA to manage its increasing mail volume efficiently, with a minimal investment.

Event ticketing

Before Bird, setting up deliverability tracking for their emails took hours (and sometimes days) because everything had to be done very manually. Since using Bird, Eventbrite can set up seeding for a campaign in a matter of minutes!

Consumer electronics retail

Communication dashboards were centralized through Bird’s Inbox. All customer communications are now organized into single customer threads, regardless of whether a customer reaches out by email, phone, Messenger, WhatsApp, or LiveChat.

Customer experience

Genesys scaled up their email production and accomplished four times the amount of work within the first 90 days of implementing Email Design System Studio.

Life insurance

After evaluating e-delivery options, Guardian Life selected Bird, citing its superb delivery to the inbox and ability to generate individually personalized messages in real-time.

Quick-service restaurants

With Bird’s guidance and suite of digital automation tools, Guzman y Gomez implemented a comprehensive, centralized digital communications strategy.

Professional sports

Heracles Almelo has rapidly expanded their use of the platform to launch new channels, build their fan database and increase engagement using WhatsApp, Voice and automation.

Real estate

In just a week of implementing Bird’s solutions, Houm’s NPS survey completions surpassed the total number of completions for the last three months.

Talent acquisition

Bird enabled iCIMS to have a more direct line to email service providers, improving deliverability rates, email analytics, and the ability to diagnose issues faster.

Marketing technology

Using Bird, Iterable’s Growth Marketing Platform can offer new functionality in its platform, operates more efficiently, and expands engagement rates.

Loyalty solutions

Learn how Kognitiv transformed their loyalty program management with Bird's platform, moving from multi-day reporting delays to real-time campaign insights.

Consumer electronics

Lenovo significantly reduced call center costs and enhanced customer satisfaction by integrating Bird’s solutions and deploying the WhatsApp channel for seamless customer interactions.

Retail marketing

Listrak’s decade-long success with Bird PowerMTA™ gives the company confidence that it can continue to deliver unmatched dependability in the digital messaging infrastructure space.

Retail

Matahari’s partnership with Bird has been a great success for the retailer. The team is now looking to expand their use of WhatsApp and Flow Builder to other areas of the business.

Wholesale e-commerce

NihaoJewelry increased customer response speed by 50% with Bird CRM, improving customer experience and operational efficiency for the e-commerce jewelry retailer.

On-demand delivery

NUJEK partnered with Bird to get direct access to the WhatsApp Business API and automate its interactions with partners and couriers.

Imagery marketplace

With Bird, they are able to quickly build and implement their own tools without having to rely on software engineers to code them, building solutions that are tailored to their unique needs, increasing efficiency, and saving time and money for the business.

Government non-profit

Because of its integration with Bird’s SMS API, users who signed up for a COVID-19 test could successfully verify their test appointments.

Energy

The Flow Builder and Inbox functionality that Bird provides is a really easy, user-friendly experience that helps our members reach OVO Energy quickly.

Digital operations

PagerDuty uses Bird’s Voice connectivity to ensure its crucial services function wherever customers require it.

Creator economy

Bird's Email validation improvements allowed Podia to create an overall account configuration framework for better compliance monitoring.

Real estate

Bird Inbox provides a central destination where all WhatsApp messages can be collaboratively managed by Propseller. Messages can be tagged based on their content and urgency, accelerating responsiveness and streamlining customer communications.

B2B marketplace

Ralali reduced first-response time by 66% with Bird's customer engagement platform. See their success story.

Marketing technology

Sailthru closely analyzed the 2 leading commercial offerings in the space and after thorough review and evaluation, selected Bird to be their mission critical email delivery solution.

Enterprise training

The Scaled Agile team uses Bird to consistently hit their communication KPIs thanks to a robust process that empowers teams other than marketing to create unique messages that delight their clients (and stay on-brand).

Real estate

In order to build the innovative, sustainable communities that are at the center of its mission, Sunway Property first sought to improve how it engages with its customers. By partnering with Bird, the developer was able to rethink its pre-sales lead qualification process and post-sales customer service offerings.

Optical retail

Here's how SuperVista is using Bird to improve customer engagement, increase leads by 200%, and open rates by 325%.

Agriculture

Syngenta turned to the rich insights provided by response rate data from their communications sent through Bird

E-commerce

With support from Bird, The Meat Club consolidated its communications and operations, scaling personalized customer interactions across channels and breaking engagement records.

Online travel

As Traveloka’s team sought out solutions to improve its email and WhatsApp channels, Bird was identified as a top option because of its ability to optimize both channels through a single platform.

Ecommerce fashion

The popular retail brand was able to improve the customer experience across channels and implement real-time order notifications.

Payments fintech

We saw a future where we could efficiently scale our customer operations as a function without needing to then scale our head count or increase our head count to match that growth.