Find the guides to launch and run Apple Messages for Business.
Plan your Apple registration and Experience Review, build native list pickers, forms, time pickers, and Wallet passes, or migrate an existing account from another provider.
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选择你正在处理的问题。
Start with the track that matches your current milestone, from Apple registration and Experience Review to interactive message design, webhook integration, or provider cutover.
我们正在筹备首次上线。
Register your brand in Apple Business Register, configure Maps, Safari, and app entry points, staff your live-agent inbox, and record the test journey required to pass Apple's Experience Review.
查看上线路径我们正在设计原生体验。
Replace back-and-forth typing with native iOS components: list pickers for product choices, branching forms for intake, time pickers for scheduling, Wallet passes for tickets, and Apple Pay requests for checkout.
探索原生体验我们正在接入应用。
Send interactive payloads from your backend, receive webhook events for customer taps and form submissions, and route conversations between an AI assistant and your support inbox.
打开集成指南我们正在更换消息服务商。
Move an active Apple Messages for Business account from Infobip or LivePerson to Bird: audit your existing entry points and interactive flows, stage the MSP cutover, and keep open customer threads running.
对比迁移路径注册并开始对话
完成 Apple Messages 入门配置Take your Apple Messages channel from initial use-case design and live-agent staffing through Apple's Experience Review to production launch.注册 Apple Messages 企业Set up your brand in Apple Business Register, link Bird as your Messaging Service Provider, configure test accounts, and submit your profile for Apple's review.Configure Apple Messages entry pointsLaunch conversations from Apple Maps, Safari, Spotlight, Message Suggest phone numbers, and web or app buttons with intent and group routing attached.
设计原生体验
将 Wallet 卡券关联到 Apple MessagesDeliver boarding passes, event tickets, and loyalty cards in chat, push live pass updates from your backend, and let customers message support from the back of the pass.构建原生 Apple Messages 交互Present rich links, media attachments, quick replies, and multi-section list pickers so customers can select products or service options with a tap.设计和处理 Apple Messages 表单Collect multi-step customer intake with native iOS form pages, conditional branching, and structured webhook payloads sent back to your service workflow.将 Apple Messages 连接到预约系统Send available time slots in a native time picker, verify the customer's chosen slot against live calendar availability, and confirm the reservation in chat.
接入并运营服务
规划 Apple Messages 旅程Map out entry points, automated prompts, native pickers, and live-agent escalation paths into a complete customer flow that satisfies Apple's Experience Review.在 Apple Messages 中设计 AI 与人工服务Pair an AI assistant with live support agents, scope which backend actions automation can run, and hand complex threads to a person with the conversation history intact.从来源到结果衡量 Apple MessagesTrack conversation volume by entry point, distinguish Apple gateway acceptance from customer replies, and join thread activity to bookings, orders, or resolved tickets.集成 Apple Messages 客户旅程Send native templates and interactive messages through the Bird API, verify inbound webhooks, and parse customer selections and form responses in your backend.
规划服务商迁移
从 Infobip 迁移 Apple MessagesAudit your Infobip Apple Messages business IDs, interactive templates, and inbox routing rules, then switch your Messaging Service Provider connection to Bird without dropping active threads.从 LivePerson 迁移 Apple MessagesInventory your LivePerson Apple Messages entry points, structured content, and agent queue mappings, then transition your Apple business account to Bird while keeping support queues live.
Apple Messages 详解
Apple Messages for Business 与 WhatsApp：哪个更适合客户支持？Compare device reach, opt-in and template rules, per-message fees, native UI components, and Apple or Meta approval steps before choosing a support channel.Apple Messages 时间选择器能确认预约吗？Tapping a slot in an Apple Messages time picker submits a time request rather than a confirmed booking. See how to check live calendar availability, handle taken slots, and send the final confirmation.Apple Messages 的已发送状态是否意味着已送达或已读？A sent status confirms that Apple's gateway accepted the message, while device delivery and read receipts follow separate rules. See which delivery, read, and reply signals you can track.Apple Messages 对话如何路由到现有收件箱？Pass intent and group parameters on your Apple Messages links so Bird can direct incoming threads to the right support queue, CRM record, or live agent.Apple Messages 表单如何工作？Walk through how multi-page forms render natively in Messages, branch based on customer answers, and return a single structured response once the customer submits.客户如何从地图、Safari 和 Spotlight 联系商家？Turn on place card buttons in Apple Maps, register support phone numbers for iOS Message Suggest, and embed conversational links across Safari, Spotlight, and your app.企业如何在 Apple Messages for Business 上完成设置？Follow the step-by-step setup in Apple Business Register: select an Apple-approved Messaging Service Provider, upload brand assets, test in sandbox, and pass Apple's Experience Review.什么是 Apple Invitation Messages？See how Apple Invitation Messages prompt opted-in customers to start an Apple Messages thread from an order or service event, and how they differ from ongoing support chats.Apple Messages for Business 费用多少？谁有资格使用？Apple does not charge per-message fees, so your budget covers your Messaging Service Provider and live-agent staffing. Review Apple's eligibility rules and live-support mandate before applying.在 Messages 中使用 Apple Pay 对服务商有什么要求？Configure your Apple Merchant ID and payment processor certificates, send native Apple Pay payment sheets in chat, and verify processor settlement before fulfilling the order.Apple 的品牌审核包含哪些内容？See what Apple tests during Brand and Experience Review, how to record your full customer journey and live-agent handoff, and which issues commonly delay launch approval.Apple Business Chat 发生了什么变化？Apple rebranded Apple Business Chat as Apple Messages for Business. Check what stayed the same in the underlying channel and which naming and badge rules apply to your launch.什么是消息服务提供商，如何选择？Apple requires brands to connect through an approved Messaging Service Provider. Compare providers on native message support, webhook APIs, inbox routing, and Experience Review guidance.什么是 Apple Messages for Business？See how Apple's official business messaging channel works inside the iOS Messages app, including Maps and Safari entry points, list pickers, forms, Apple Pay, and Wallet passes.哪些提供商支持 Apple Messages for Business？Compare Apple-approved Messaging Service Providers including Bird, Infobip, Salesforce, Zendesk, and LivePerson across API flexibility, native component coverage, and inbox tooling.
选择下一步
Apple Messages 平台See how Bird powers native pickers, forms, Wallet passes, Apple Pay, and AI-assisted support in Apple Messages.开始使用Follow the step-by-step path from Apple Business Register setup and Experience Review to your first live conversation.常见问题Get direct answers on Apple eligibility, channel costs, live-agent requirements, and native message behavior.比较提供商Compare Bird with Infobip and LivePerson on interactive message support, API design, and migration readiness.
Plan your Apple Messages launch with our team.
Bring your target entry points, interactive flows, or provider migration timeline, and work through Apple registration and Experience Review with a specialist.