Biblioteca de recursos do Apple Messages
Find the guides to launch and run Apple Messages for Business.
Plan your Apple registration and Experience Review, build native list pickers, forms, time pickers, and Wallet passes, or migrate an existing account from another provider.
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Escolha a questão em que você está trabalhando.
Start with the track that matches your current milestone, from Apple registration and Experience Review to interactive message design, webhook integration, or provider cutover.
Estamos planejando nosso primeiro lançamento.
Register your brand in Apple Business Register, configure Maps, Safari, and app entry points, staff your live-agent inbox, and record the test journey required to pass Apple's Experience Review.
Siga o caminho de lançamentoEstamos projetando uma experiência nativa.
Replace back-and-forth typing with native iOS components: list pickers for product choices, branching forms for intake, time pickers for scheduling, Wallet passes for tickets, and Apple Pay requests for checkout.
Explore experiências nativasEstamos conectando nossa aplicação.
Send interactive payloads from your backend, receive webhook events for customer taps and form submissions, and route conversations between an AI assistant and your support inbox.
Abra o guia de integraçãoEstamos mudando de provedor de mensagens.
Move an active Apple Messages for Business account from Infobip or LivePerson to Bird: audit your existing entry points and interactive flows, stage the MSP cutover, and keep open customer threads running.
Compare caminhos de migraçãoRegistre e inicie conversas
Onboarding completo do Apple MessagesTake your Apple Messages channel from initial use-case design and live-agent staffing through Apple's Experience Review to production launch.Registre um negócio no Apple MessagesSet up your brand in Apple Business Register, link Bird as your Messaging Service Provider, configure test accounts, and submit your profile for Apple's review.Configure Apple Messages entry pointsLaunch conversations from Apple Maps, Safari, Spotlight, Message Suggest phone numbers, and web or app buttons with intent and group routing attached.
Projete a experiência nativa
Conecte um passe do Wallet ao Apple MessagesDeliver boarding passes, event tickets, and loyalty cards in chat, push live pass updates from your backend, and let customers message support from the back of the pass.Construa uma interação nativa no Apple MessagesPresent rich links, media attachments, quick replies, and multi-section list pickers so customers can select products or service options with a tap.Projete e gerencie um formulário do Apple MessagesCollect multi-step customer intake with native iOS form pages, conditional branching, and structured webhook payloads sent back to your service workflow.Conecte Apple Messages ao agendamento de compromissosSend available time slots in a native time picker, verify the customer's chosen slot against live calendar availability, and confirm the reservation in chat.
Conecte e opere o serviço
Planeje uma jornada no Apple MessagesMap out entry points, automated prompts, native pickers, and live-agent escalation paths into a complete customer flow that satisfies Apple's Experience Review.Projete atendimento com IA e humano no Apple MessagesPair an AI assistant with live support agents, scope which backend actions automation can run, and hand complex threads to a person with the conversation history intact.Meça Apple Messages da origem ao resultadoTrack conversation volume by entry point, distinguish Apple gateway acceptance from customer replies, and join thread activity to bookings, orders, or resolved tickets.Integre uma jornada de cliente no Apple MessagesSend native templates and interactive messages through the Bird API, verify inbound webhooks, and parse customer selections and form responses in your backend.
Planeje uma migração de provedor
Migre Apple Messages da InfobipAudit your Infobip Apple Messages business IDs, interactive templates, and inbox routing rules, then switch your Messaging Service Provider connection to Bird without dropping active threads.Migre Apple Messages da LivePersonInventory your LivePerson Apple Messages entry points, structured content, and agent queue mappings, then transition your Apple business account to Bird while keeping support queues live.
Apple Messages explicado
Apple Messages for Business vs WhatsApp: qual se encaixa melhor no suporte ao cliente?Compare device reach, opt-in and template rules, per-message fees, native UI components, and Apple or Meta approval steps before choosing a support channel.O seletor de horário do Apple Messages confirma um compromisso?Tapping a slot in an Apple Messages time picker submits a time request rather than a confirmed booking. See how to check live calendar availability, handle taken slots, and send the final confirmation.O status de enviado no Apple Messages significa entregue ou lido?A sent status confirms that Apple's gateway accepted the message, while device delivery and read receipts follow separate rules. See which delivery, read, and reply signals you can track.Como as conversas do Apple Messages são roteadas para uma caixa de entrada existente?Pass intent and group parameters on your Apple Messages links so Bird can direct incoming threads to the right support queue, CRM record, or live agent.Como funcionam os formulários do Apple Messages?Walk through how multi-page forms render natively in Messages, branch based on customer answers, and return a single structured response once the customer submits.Como os clientes encontram uma empresa a partir do Maps, Safari e Spotlight?Turn on place card buttons in Apple Maps, register support phone numbers for iOS Message Suggest, and embed conversational links across Safari, Spotlight, and your app.Como uma empresa se cadastra no Apple Messages for Business?Follow the step-by-step setup in Apple Business Register: select an Apple-approved Messaging Service Provider, upload brand assets, test in sandbox, and pass Apple's Experience Review.O que são Apple Invitation Messages?See how Apple Invitation Messages prompt opted-in customers to start an Apple Messages thread from an order or service event, and how they differ from ongoing support chats.Quanto custa o Apple Messages for Business e quem é elegível?Apple does not charge per-message fees, so your budget covers your Messaging Service Provider and live-agent staffing. Review Apple's eligibility rules and live-support mandate before applying.O que o Apple Pay no Messages precisa de um provedor?Configure your Apple Merchant ID and payment processor certificates, send native Apple Pay payment sheets in chat, and verify processor settlement before fulfilling the order.O que envolve a revisão de marca da Apple?See what Apple tests during Brand and Experience Review, how to record your full customer journey and live-agent handoff, and which issues commonly delay launch approval.O que aconteceu com o Apple Business Chat?Apple rebranded Apple Business Chat as Apple Messages for Business. Check what stayed the same in the underlying channel and which naming and badge rules apply to your launch.O que é um Messaging Service Provider e como escolher um?Apple requires brands to connect through an approved Messaging Service Provider. Compare providers on native message support, webhook APIs, inbox routing, and Experience Review guidance.O que é o Apple Messages for Business?See how Apple's official business messaging channel works inside the iOS Messages app, including Maps and Safari entry points, list pickers, forms, Apple Pay, and Wallet passes.Quais provedores suportam o Apple Messages for Business?Compare Apple-approved Messaging Service Providers including Bird, Infobip, Salesforce, Zendesk, and LivePerson across API flexibility, native component coverage, and inbox tooling.
Escolha seu próximo passo
Plataforma Apple MessagesSee how Bird powers native pickers, forms, Wallet passes, Apple Pay, and AI-assisted support in Apple Messages.Comece agoraFollow the step-by-step path from Apple Business Register setup and Experience Review to your first live conversation.Perguntas frequentesGet direct answers on Apple eligibility, channel costs, live-agent requirements, and native message behavior.Compare provedoresCompare Bird with Infobip and LivePerson on interactive message support, API design, and migration readiness.
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