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Managing unsubscribes
How unsubscribes work in Bird.
Managing unsubscribes
Lorsqu'un contact « se désabonne », il retire sa permission pour que vous lui envoyiez des messages marketing avec Campaigns. Cela est également connu sous le nom de « désinscription ».
Les contacts ne peuvent se désinscrire que des messages envoyés avec Campaigns. Ils ne peuvent pas se désinscrire des messages envoyés via Inbox.
How unsubscribes are tracked and managed
Unsubscribes are managed on a channel level. This gives contacts control over the type of marketing messages that they receive from your business when you send them via Campaigns.
For example, a contact might decide to unsubscribe from your SMS messages, but stay subscribed to your WhatsApp and Email messages. When they unsubscribe from SMS, they will remain subscribed to the other channels.
This also means that a contact who wants to unsubscribe from all of your marketing messages must unsubscribe from each channel individually.
Contacts can only unsubscribe from one channel at a time. Unsubscribing via a text message will only unsubscribe them from SMS, not from the other channels they are subscribed to.
