Bird

Migrate Voice to Bird

Map trunks, telephone numbers, call-control behavior and event consumers before moving a calling workflow. Keep the agent runtime and the telephone connection separate in the migration inventory.

Choose your current provider

Prepare the change

  1. Record the current configuration, active customer work and the application records that must remain accessible.
  2. Complete the Bird setup with a separate test workflow. Use the provider guide to map the differences.
  3. Test the successful result and a refused or interrupted operation. Reconcile the original result before retrying.
  4. Move a bounded part of traffic, inspect the outcome and retain the previous service until the transition is verified.

Build the receiving integration

Additional provider guides

Risorse correlate

Prosegui con la documentazione, le guide e gli esempi per questo argomento. Le risorse sono in inglese.

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