Documentation
Sign inGet started
Get started
Guias
API Reference
SDKs
CLI
Base de conhecimento
Changelog

Payment methods and wallet

Bird records plan renewals, overage, and usage charges against your organization's wallet. The wallet covers all workspaces. A saved card can fund manual top-ups, automatic top-ups, and renewal shortfalls.
Open Billing and payments > Overview to view the available balance, next charge, automatic top-up, low-balance alert, payment methods, and billing address. Organization Owners and Billing admins manage these settings.

The wallet

The available balance is the amount the organization can spend. Usage charges change this balance as they settle, and a message with a delivery-time fee settles twice: once when Bird processes it, once when it is delivered. Next charge shows the date and amount of the upcoming renewal and warns when the available balance is insufficient.
Two states are worth recognizing:
  • Running low. A dismissible banner appears when you're under your alert threshold, and your billing contacts get an email. Top up before the renewal date and nothing else happens.
  • Exhausted prepaid balance. Pay-as-you-go charges pause when the wallet cannot cover them. A negative prepaid balance blocks sending until you add enough funds. A fee charged on delivery behaves differently: when the balance falls short, the fee is skipped rather than the message held, so a message already on its way still arrives. During a renewal dunning period, included email allowance remains available unless the wallet is already negative.

Topping up

At Billing and payments > Overview, select Add funds to open the top-up flow. Enter at least 15 units in the wallet currency and pay by card. Before the first payment, provide a billing address and VAT status. Add a VAT number when applicable.
A completed top-up shows the new balance immediately, appears as a credit on the Spend page, and gets its own payment receipt (separate from your monthly invoice, which only covers charges).

Paying by bank transfer

To pay by bank transfer, enter an amount in the top-up flow and choose Get a pro forma invoice. The PDF includes Bird's bank details for the currency, the amount, and a reference number such as PRO-2600001.
Quote that reference number on the transfer. It's how Bird matches your payment to the document, and a transfer that arrives without it takes longer to trace.
Two things to plan around:
  • A bank transfer is not immediate. Bird credits the wallet after the transfer arrives and is matched. Start the process before you need the balance.
  • A pro forma requests payment. It carries no VAT breakdown and doesn't replace your monthly tax invoice. Once the transfer is credited you get a payment receipt for it, the same as any other top-up.
The amount uses the wallet currency and the same 15-unit minimum as a card top-up. Past documents remain available at Billing and payments > Pro formas.

Auto top-up

For continuous usage, configure Auto top-up from the wallet sidebar. Set a balance threshold and refill amount. When the balance falls below the threshold, Bird attempts to charge the default card.
Automatic top-ups appear on the Spend page. A Low balance alert sends an email to billing contacts when the balance crosses its threshold. You can enable both features; the alert can warn you if an automatic top-up fails.

Payment methods

The Payment method row lists saved cards. The default card backs automatic top-up and covers renewal shortfalls. See Plan changes & renewals for the payment sequence.
  • Adding a card verifies it without charging it. Some banks show a temporary authorization that reverses automatically.
  • Make default switches which card future charges use; past transactions are unaffected.
  • A card that declined its last charge is flagged in the list. Replace it promptly: a stale default card plus an empty wallet is the one combination that leads to the failed-renewal path.
  • You can't remove the default card while other cards exist; make another card the default first.

Billing details

The billing address and VAT number appear on invoices. At Billing and payments > Overview, use Billing address to update them or set a separate invoice address. Billing and payments > Settings stores the billing contact and lists the organization's subscriptions and scheduled changes.
The billing Settings page: the billing contact email and the subscriptions table with product, status, quantity, and current period
Use a monitored team alias for the billing contact so payment and balance notifications do not depend on one person.

Next steps