How Bird eSIM data plans, installation, and renewals work.

将移动数据添加到旅行应用、客户账户或员工计划中。通过仪表板或 API 购买套餐，分享安装链接，并在可用时提供兼容的续充或自动续订。

eSIM 是安装在设备上的数字配置文件。数据套餐定义覆盖范围、流量额度、有效期和价格。循环订阅按约定的周期自动购买套餐。

覆盖范围和服务能力取决于所选产品。请查看包含的目的地和网络条款，而非依赖笼统的全球标签。

通过 API 将套餐选择和账户管理集成到你的应用中。Bird 提供私有托管的安装链接；你的应用负责客户身份验证和任何客户付款。你的组织钱包为 Bird 购买提供资金。

在兼容双卡的设备上，客户可以保留现有线路用于通话和短信，同时使用 Bird 的 eSIM 获取移动数据。Bird eSIM 不会转移他们的号码或导入现有配置文件。请查看所选套餐以确认是否包含通话或 SMS；仅显示电话号码并不代表已包含这些服务。

开始使用以浏览 eSIM 目录并从组织钱包中购买。联系销售讨论你的目的地、预期用量、集成方案或员工部署计划。

No. Most travel eSIM packages provide mobile data for maps, messaging apps, and browsing without traditional voice calls or SMS. On a dual-SIM phone, travelers can keep their primary SIM active for calls and texts on their existing number while routing mobile data through the Bird eSIM.

Yes, travelers can install the eSIM profile on home Wi-Fi before heading to the airport so their phone is ready when they land. Check the package terms before purchase to see whether the validity period starts at first network connection in the destination country or as soon as the package is issued.

Yes, when you select from the compatible top-up offers returned for that eSIM profile. The new data package loads onto the installed eSIM automatically, so the traveler can keep using data without scanning a new QR code or changing cellular settings.

Bird eSIM is built for companies that sell travel data in their own apps, bundle connectivity with bookings, or equip traveling teams from a central workspace. Talk with our team to plan your destination coverage, checkout flow, or employee rollout.

可以，前提是有兼容的周期性套餐可用。指定使用该 eSIM 的人员，查看周期性条款，然后注册。注册后会立即购买第一个周期的套餐，即使现有套餐仍有剩余流量。

由您的组织钱包扣款；被指定的人员没有单独的钱包。请确保钱包余额充足以完成续订。已发布的价格变更需要重新接受，余额不足的续订将停止后续购买。

eSIM API 不支持将正在使用的订阅切换到另一个计划。请先查看当前订阅和取消日期，再考虑重新注册。

取消续订后，已安装的配置文件和已交付的套餐将保留，它们各自的有效期不变。请确认取消生效的时间以及仍需支付的账期。从手机上删除配置文件并不会取消续订。

Yes. Issue a one-time data package for a single business trip, or turn on automatic renewal for employees who need ongoing mobile data on supported plans. To enroll an eSIM in automatic renewal, assign the employee in your workspace and keep your organization wallet funded for upcoming billing periods.

No. Assigning an employee links the eSIM to their contact record for tracking and renewal management. After the purchase completes, send the private hosted installation link to their email or phone by SMS so they can install the eSIM without needing a Bird workspace login.

No. An assigned eSIM stays linked to that employee for the life of the profile and its billing records. When another team member needs mobile data, purchase a new eSIM and assign it to their contact record.

Cancel automatic renewal in the workspace so no new packages are purchased for future billing periods while any active package runs until it expires. If you need to cut off access right away, release the eSIM profile to retire it permanently and forfeit any remaining data. Deleting the eSIM from the employee’s phone or revoking company SSO access leaves renewal active until you cancel it in Bird.

可以。您的服务器通过 eSIM API 完成操作，而您的应用负责客户身份验证、结账及您收取的任何付款。Bird 的购买费用从您的组织钱包中扣除。将客户付款与 Bird 钱包扣款分开追踪，并将两者关联到同一客户订单。

Bird 提供托管安装链接，其中包含针对设备的操作说明。您可以为自己的交付流程创建链接，也可以通过电子邮件或 SMS 发送。收件人无需登录工作区即可打开链接。任何拥有该链接的人都可以查看安装详情，直到链接过期或被撤销。

Bird 会发布所选套餐的身份识别要求。您自己的授权流程负责收集和验证所需信息；Bird 不会收集、验证或存储这些信息。将联系人分配给 eSIM 并不会执行身份识别检查。

可以，前提是其 eSIM 有兼容的充值套餐可用。在客户账户中展示符合条件的套餐和已接受的条款，然后追踪新套餐订单的交付状态。充值使用已安装的配置文件，因此客户无需再安装另一个 eSIM。

No. After the order completes, you can send the traveler or employee a private hosted installation link by email or SMS, or open it from your app. The page detects their device and walks them through setup without a Bird login, and you can revoke or replace the link from your workspace if it expires.

Yes. On supported iOS and Android devices, customers can tap the one-tap install button on the hosted installation page or copy the SM-DP+ address and activation code into their cellular settings. When they have a second screen handy, they can also scan the QR code directly from a laptop or tablet.

Installing the profile adds the eSIM to the phone, while the validity window starts based on the package rules. Many travel data packages start counting days when the device first connects to a supported network at the destination, whereas others start at purchase or activation. Check the package details in the catalog so customers know whether to install before departure.

Keep the eSIM installed while troubleshooting. Most connection issues come down to selecting the Bird eSIM for cellular data, turning on data roaming for that line, or checking the APN settings in a covered country. Deleting an installed profile from a phone can prevent re-installation on the same credentials and leaves any active plan or renewal running.

Some upstream carriers confirm when a profile is downloaded to a phone, while others report status once the device connects to a local network at the destination. If the installation status shows as unknown before departure, have the customer check that the eSIM line appears in their phone’s cellular settings.

Visited mobile networks report data consumption on different schedules, so balances can lag behind live phone activity while a traveler is roaming. Display the carrier timestamp alongside the remaining data balance in your app, and show when a usage report is still pending instead of displaying zero data used.

No. Each eSIM profile is tied to a specific upstream carrier and provisioning footprint, so another catalog package for the same country may require a separate eSIM. Query the compatible top-up offers for that eSIM to show packages that can load directly onto the installed profile.

Each top-up offer has its own allowance and validity window. Depending on the package rules, a queued top-up either activates when the current package runs out or starts its own validity period at purchase, so show those terms at checkout before the customer confirms.

Send an idempotency key with each top-up purchase request from your server. If a network timeout interrupts the response, check the order status or retry with the same key so Bird returns the original order instead of charging your organization wallet for a second package.

Bird eSIM 不支持手机号码携转或导入现有配置文件。在兼容的双卡手机上，保留现有线路用于通话和短信，使用新的 Bird eSIM 进行移动数据连接。

可以，前提是使用兼容设备且能同时保持两条线路激活。您的号码保留在当前运营商处，请保持该服务处于激活状态，并单独了解其漫游条款。

请查看所选套餐包含的服务。eSIM 显示的号码并不意味着包含普通通话或 SMS 服务。使用 Bird 数据套餐时，请保留现有线路用于这些服务。

在覆盖目的地，将 Bird eSIM 设为移动数据线路，并按照其漫游或 APN 说明操作。短暂关闭 Wi-Fi 并打开网页以测试连接。

No. A completed order means Bird has provisioned the eSIM profile and allocated the data package from your organization wallet. The traveler or employee still needs to install the profile on their phone, select it as the mobile data line, and connect to a supported local network before usage appears.

Lifecycle actions such as top-ups, automatic renewal, suspension, or profile release depend on what the carrier and plan support for that eSIM, along with the operator’s workspace permissions. Check the available actions returned for each eSIM profile in the dashboard or API before offering them in your support tools.

Let your support assistant inspect order status, installation state, remaining data balance, and recent usage timestamps so it can walk customers through dual-SIM and roaming setup. Scope write actions like resending installation links, adding top-ups, or canceling renewal to authenticated customer accounts, and confirm the API response before telling the customer a change took effect.

Look up the order in your workspace or replay the purchase request with your original idempotency key to inspect its current status and wallet charge. Wait for a pending order to complete or fail before submitting a new purchase so you do not allocate a duplicate eSIM or charge your organization wallet twice.

将套餐浏览、数据包购买、安装链接发送和持续的套餐管理集成到你的应用中。客户可以购买兼容的充值包，并在支持的情况下订阅自动续购。你的应用负责客户身份验证及向客户收取的所有付款。

需要一个 Bird 工作区、一个具有所需 eSIM 权限的服务端 API 密钥，以及组织钱包余额。购买前请查看套餐详情、结账条款和身份验证要求。读取凭证以及创建或发送安装链接需要单独的凭证权限。

如果你有订单 ID，直接读取该订单。否则，使用原始幂等键重复已保存的创建请求。等待该订单完成或失败后，再创建可能导致重复扣款的替代订单。

订单完成后会返回已购买的 eSIM 和数据包信息。客户仍需在兼容设备上安装配置文件，并在覆盖目的地测试移动数据。安装和余额报告可能在设备结果之后才到达。