检查该方向的资格条件。
来电和商家发起的通话各有独立的账户、国家和权限要求。聊天消息发送成功并不意味着通话功能已启用。
A request for help.
A prepared voice route.
Review the checks before moving a WhatsApp conversation into a call.
Customer request
Talk through an order
The customer needs help choosing the right size.
- Conversation
- Task
- Product advice
- Context
- Selected item and question
Confirm eligibility
Check the sender, country and call direction.
Confirm permission
Use the applicable permission for an outbound call.
Route the conversation
Connect the supported team, SIP or WebRTC application.
Voice handoff
The question goes with them
The receiving team has the selected item and the help the customer requested.
Calling journey preparedCan the call be forwarded to an ordinary phone number?
WhatsApp Business Calling must not be bridged to the public telephone network. Use a supported voice route; ordinary telephone forwarding is not the same integration.
检查通话路径。
明确其边界。
将符合条件的 WhatsApp 对话转为通话。
连接受支持的语音应用。
定义服务可用性并使用已发布的通话集成。在路由和计费中将 WhatsApp Calling 与电话 Voice 区分开。
记录实际结果。
测试被拒绝、未接听和中断的通话，而不仅是已接听的通话。将目标传递给人工接管，并仅在消息要求允许时发送后续消息。
规模扩展
不失控。
在工作区中组织团队，控制 API 访问权限，通过审计日志追踪变更。
HarborOrganizationWorkspacesProductionSandbox
Delivery agent
API key · Customer operations teamALAlex Lee AdminPermissions updated
Audit log
Production- Workspace
- Production
- Resource
- Delivery agent
- ReadRead & write
Team Customer operationsActor role AdminOutcome SucceededTime 22 Sep, 09:42:18 UTC
Succeeded