WhatsAppMulai
Send your first WhatsApp message and handle the reply.
Connect your WhatsApp Business Account through Embedded Signup, send an approved template or customer service reply, and route incoming responses straight into your app. Test the full conversation flow on a staging number before launching to customers.
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Account onboarding
Onboard your WhatsApp Business Account and phone number.
Link your Meta Business Portfolio and WhatsApp Business Account through Embedded Signup. Register a new phone number, migrate an existing sender from another provider, or connect in coexistence mode while keeping the WhatsApp Business app active.
Complete Embedded Signup
Authorize your Meta Business Portfolio in Bird and verify your phone number by SMS or voice call.
Set up your business profile
Add your verified display name, brand logo, business description, and support contact details so customers recognize your messages in chat.
Pick your initial workflow
Start with a high-value use case such as order and delivery notifications, inbound customer support, or promotional broadcasts.
Two-way messaging
Send templates and process customer replies in your app.
Start outbound conversations with approved templates or reply freely inside the 24-hour customer service window. Capture incoming messages and button taps over webhooks so your backend can update records immediately.
Send an approved template or service reply
Deliver a utility, authentication, or marketing template with localized variables to a test phone number, or respond with free-form text and media during an open 24-hour service window.
Receive text and button taps via webhooks
Listen for inbound webhook events carrying customer text replies, quick-reply button selections, list choices, and the message context they reference.
Update the order, booking, or support ticket
Write the customer's confirmation, reschedule request, or support reply back to your database, booking system, or helpdesk and send a follow-up confirmation.
Production readiness
Monitor delivery quality, costs, and human handoffs.
Before scaling to production traffic, verify opt-in capture, opt-out handling, sender quality ratings, and webhook alerting. Test what happens when an automated flow needs a human agent to step in.
Track delivery, reads, and quality ratings
Measure sent, delivered, read, and reply rates independently while monitoring your phone number quality rating and customer opt-outs so messaging limits stay healthy.
Review Bird and Meta per-message charges
Check published rate cards and invoice breakdowns for Bird platform fees and Meta template pass-through rates across utility, authentication, marketing, and service messages.
Route complex conversations to support teams
Hand off conversations with full thread history to a live agent queue when a customer asks a question your automated workflow cannot resolve.
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Hubungi tim WhatsApp kami
Connect your WhatsApp number and send your first message.
Complete Embedded Signup in the Bird dashboard to start sending templates and handling customer replies, or talk to our team about migrating existing numbers and high-volume workloads.