Combine automated reply flows with human inbox handoffs Shared contacts, templates, and conversation history in Bird
集成
Connect customer records and backend webhooks to automated replies
Sync contacts and up to 200 typed custom properties via the REST API, CLI, or CSV uploads, and pass live order or booking events over webhooks so automated replies reference current account context.
探索集成Audiences & Context
Branch replies on contact attributes and language
Check contact properties, audience memberships, and incoming message fields inside Bird Automations to route inquiries down the right path and reply with the matching language template version.
Journeys & Handoffs
Step into WhatsApp threads and hand control back to the agent
When a customer needs a person on WhatsApp, teammates can reply from the Conversations inbox to pause the Meta business agent on that thread, apply labels, and assign it back to the AI agent when resolved.
探索旅程模板
Reply with approved templates and interactive WhatsApp messages
Send free-form replies and interactive buttons inside the 24-hour WhatsApp service window, or reopen closed threads and send SMS and Email follow-ups using reusable templates with variable fallbacks.
探索模板营销活动
Handle inbound replies from broadcasts and outbound notifications
Trigger Automation workflows when customers reply to your SMS, Email, or WhatsApp campaigns, or give your custom AI agent its own dedicated email inbox with the Mailbox API.
Explore marketing campaigns数据分析
Inspect workflow run history and thread status
Review completed, waiting, and failed Automation runs step by step, monitor open and unassigned WhatsApp threads in Conversations, and inspect per-message delivery and read receipts.
探索数据分析企业级就绪
Audited security and role-based inbox permissions
Run conversational workflows on SOC 2 certified infrastructure with GDPR and CCPA compliance controls, workspace role permissions, and automatic STOP and unsubscribe suppression.
联系销售