RCS

• Google RCS Channel and Agent

  Understand RCS Agents and Channels in Bird: the verified business profile customers see, and the setup that generates the Channel ID your app needs.

• Intro to Google RCS

  Rich Communication Services (RCS) replaces SMS with verified senders, rich media, and interactive replies — boosting brand trust, engagement, and conversion.

• How to review RCS performance using logs

  Review RCS performance using Bird message logs — read direction, status, message ID, and failure codes, then filter by number to track delivery and fix issues.

• How to create RCS carousel template

  Build an RCS carousel template in Bird to showcase products or offers in a swipeable format — add rich media, personalization variables, and action buttons.

• How to create RCS rich message template

  Build RCS rich message templates in Bird with carousels, rich cards, media, personalization, and interactive buttons, then submit them for carrier approval.

• How to create RCS basic text template

  Create an RCS basic text template in Bird — configure settings, add and edit text, insert personalization variables, preview on device, and publish.

• Install new RCS Agent and Channel

  Set up a new RCS Agent and Channel in Bird, then build rich, interactive templates with media and suggested replies and submit them to carriers for approval.