Packed, awaiting dispatch
- Order
- 1042
- Customer
- Maya Chen
- Source
- Order record
- Next step
- Await dispatch
Answer from the order record. Keep the next step in the same conversation.
A customer asks.
Your order system answers.
Choose a reply and follow the same order through the conversation.
9:41▮▮▮
‹hHarborBusiness account
Today · 9:41
Hi Maya. How can we help with your delivery?
Where is order 1042?
Your order is packed and awaiting dispatch. We’ll send the tracking link after dispatch.
Can I speak to your team?
Of course. I’ll pass the order details and your question to our support team.
+Message
Context goes with the request
- Order
- 1042
- Team
- Customer support
- Reason
- Customer requested a person
Pass the order and the question to your team. The customer keeps their place.
保持上下文。
遵守服务窗口。
将客户回复与其任务保持关联。
使用客户的入站身份。
保留提供的手机号或业务范围身份标识以及显式回复标识符。联系人名片可以描述另一个人；出站元数据不会自动出现在入站回复中。
发送窗口允许的内容。
客户服务窗口从客户活动起持续 24 小时，新消息会重置计时。窗口开启期间使用支持的服务内容；窗口关闭后使用符合条件的已审批模板重新发起对话。
确认业务结果。
预订或订单变更在其所属系统确认后才算成功。保持待处理和失败操作可见，并在人工接管时移交目标和已尝试的步骤。
规模扩展
不失控。
在工作区中组织团队，控制 API 访问权限，通过审计日志追踪变更。
HarborOrganizationWorkspacesProductionSandbox
Delivery agent
API key · Customer operations teamALAlex Lee AdminPermissions updated
Audit log
Production- Workspace
- Production
- Resource
- Delivery agent
- ReadRead & write
Team Customer operationsActor role AdminOutcome SucceededTime 22 Sep, 09:42:18 UTC
Succeeded