Answer from the order record
- Allowed action
- Read order status
- Order
- 1042
- Recorded status
- Packed, awaiting dispatch
The assistant uses an authorized record instead of inferring shipment from the wording of an earlier message.
Know what to answer.
Know when to hand over.
A scoped assistant can explain an order status and transfer a request outside its authority.
9:41▮▮▮
‹hHarborBusiness account
Today · 9:41
Hi Maya. I can check order 1042 or connect you with our team.
Has it shipped?
Order 1042 is packed and awaiting dispatch. It has not been dispatched yet.
Please change the delivery address.
I’ll bring in our team to verify the account and review the address change.
+Message
A person owns the next step
- Requested action
- Change address
- Authority
- Additional verification needed
- Handoff
- Goal + order + attempted steps
The assistant does not claim an address change happened. The receiving team continues with the required checks.
定义任务。
限定权限。
回答客户问题，执行许可的操作，必要时转接人工。
选择运行模式。
决定由哪个受支持的运行时来承载面向客户的助手。开发者通过 MCP 访问操作 Bird 资源；仅连接 MCP 并不会为你的客户创建助手。
准备知识来源和许可操作。
为知识指定负责人和更新策略。在检索私人信息前先确认客户身份，并将工具限制在任务所需的操作范围内。
评估困难场景。
测试知识缺失、模糊请求、操作失败和人工转接。将已验证的上下文带入转接流程，防止自动和人工响应者相互冲突。
规模扩展
不失控。
在工作区中组织团队，控制 API 访问权限，通过审计日志追踪变更。
HarborOrganizationWorkspacesProductionSandbox
Delivery agent
API key · Customer operations teamALAlex Lee AdminPermissions updated
Audit log
Production- Workspace
- Production
- Resource
- Delivery agent
- ReadRead & write
Team Customer operationsActor role AdminOutcome SucceededTime 22 Sep, 09:42:18 UTC
Succeeded