Email receipts and order updates
Send rendered HTML or text, or use a Bird email template with order data. Include attachments when needed and send from a verified domain in your Bird workspace.
Send store notifications across channels
Send order confirmations, shipping updates and customer notifications through Bird. One notification provider connects your Medusa v2 store to email, SMS and WhatsApp.
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Connect messaging to your store
The provider runs in your Medusa server. Configure it with a Bird workspace API key and the senders for the channels you use. The package README on npm includes the installation command, configuration and sending examples.
Install the notification provider
Install @messagebird/bird-plugin-medusa in your Medusa project. The package supports Medusa 2.21.2 and later v2 releases.
Configure your key and senders
Register Bird in the Notification Module in medusa-config.ts. Store your API key in a server environment variable and enable email, SMS or WhatsApp. Keep the local feed provider to retain Medusa Admin notifications. Restart or redeploy after configuration changes.
Connect a store event and test delivery
Call the Notification Module from a subscriber or workflow, with a recipient and message content or template. The provider does not install order-event subscribers for you. Send a test notification and check its delivery status in Bird.
Keep customers informed on three channels
SMS shipping alerts
Send text messages or Bird SMS templates for dispatch updates and delivery reminders. Use an SMS sender configured in your Bird workspace.
WhatsApp customer notifications
Send approved WhatsApp templates with order and delivery details. Free-form text is also supported within an open customer-service window. Connect your WhatsApp sender in Bird before testing.
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