Dasar-dasar komunikasi
Pahami apa yang terjadi antara pengiriman pesan dan pembaruan aplikasi Anda. Praktikkan alur normal dan pulihkan dari kegagalan.
Masuk dengan akun Bird Anda yang sudah ada untuk menyimpan progres dan menyelesaikan latihan.
01 · Email · Inggris
Your first email
A customer places an order. Give them a clear, personal confirmation, and know what happens after you send.
02 · Email · Inggris
Delivery & events
Accepted is the beginning of the story. Explore delivery, bounces, and complaints without reaching a real customer.
03 · SMS · Inggris
Smarter SMS
Small changes to a message can change its encoding and segment count. Keep the meaning while making the message more efficient.
04 · WhatsApp · Inggris
WhatsApp replies
Send a useful order update, then let the customer choose where to leave their delivery.
05 · Verify · Inggris
Verify a customer
Verification is a small interaction with an important job: establish that someone controls the destination.
06 · Realtime · Inggris
Realtime updates
Your operations team changes an order. Your customer’s tracking screen should change with it.
07 · Platform · Inggris
Reliable webhooks
Events can arrive more than once. A trustworthy integration verifies the sender and processes each event appropriately.
08 · Certification · Inggris
Practical assessment
Build an order-notification workflow for a new scenario. Your results determine whether you pass.