SMS 短信服务

Two-way business texting built for customer teams

Send appointment reminders, order updates, and promotions from local or toll-free numbers, and reply to customers in a shared team inbox.

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SMS 短信服务

Outbound texting, automated replies, and shared inbox conversations

Two-way shared inbox. Receive customer replies in Conversations, assign threads to support or sales agents, and view full contact history alongside the chat.

Keyword and event automations. Trigger confirmation texts, rescheduling flows, or follow-up questions when a customer texts a keyword or an application webhook fires.

Local and toll-free numbers. Text from recognizable local numbers, toll-free numbers, or short codes across 150+ countries, with global delivery to 190+ countries.

Scheduled broadcasts and alerts. Send targeted promotions, appointment reminders, and dispatch notifications to segmented contact lists with built-in STOP handling.

常见问题

How reliable is Bird's business texting service?

As a licensed carrier with direct connections, Bird delivers 99% of messages and supports up to 400,000 messages per minute.

What types of texts can my team send and receive?

Send appointment confirmations, delivery updates, promotional offers, and one-time passcodes, and handle inbound customer questions in a shared inbox.

定价方式是怎样的？

可从按量付费开始，也可选择 SMS 月度套餐：套餐费用会计入你的 Bird 余额，套餐级别越高，发送限额越高。如需企业定制价格，请联系销售。

Do you provide two-way local numbers?

Yes. Provision SMS-enabled local and toll-free numbers in 150+ countries so customers can text back on a familiar number.

Can multiple team members reply to texts?

Yes. Inbound texts route into Bird Conversations, where agents can claim threads, leave internal notes, or hand off chats from automated workflows.

Can I track message delivery and replies?

Yes. View per-message delivery receipts, carrier error codes, and reply history in the dashboard or subscribe to status webhooks via the API.

付诸实践。

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观看指南Sending your first SMS实施指南Sending SMS理解概念What does SMS mean?跟随学习路径Build your first integration
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