聊天机器人与自动化

Automate customer conversations and multi-step workflows across channels

Run conversational AI agents and visual workflows across WhatsApp, Apple Messages for Business, SMS, RCS, and Email, with structured pickers, webhook actions, and live human handoff.

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聊天机器人与自动化

Conversational AI and visual workflow orchestration across messaging and email

Visual workflow builder. Trigger multi-step runs in Automations from inbound SMS, email, or WhatsApp messages, application webhooks, or recurring schedules, and test drafts against sample payloads before publishing.

Human handoff in Conversations. Collect order numbers, account details, or intent up front and transfer complex threads to support agents in Conversations with the full message history attached.

Interactive channel components. Let customers check order status, reschedule appointments, and complete payments using WhatsApp flows, Apple Messages list pickers and time pickers, and RCS quick replies.

Dedicated Email AI mailboxes. Route quote-stripped inbound emails to dedicated agent mailboxes so AI agents can classify intent, look up account context, and reply in the same thread.

Contact context and dynamic templates. Personalize automated replies using stored contact properties, audience memberships, and live webhook payload variables across up to 25 language variants.

Webhooks, REST APIs, and Bird MCP. Call external HTTP endpoints mid-workflow, resume paused runs from backend events, and connect AI agents directly to Bird through the MCP server and CLI.

常见问题

What customer workflows can we automate with Bird?

Teams automate order and delivery lookups, appointment scheduling, KYC and onboarding reminders, lead qualification, and inbound email triage, escalating to human agents when a conversation needs review.

Can we build workflows visually as well as in code?

Yes. Automations provides a visual canvas with static draft validation, sample-data previews, and versioned releases, while engineers can also drive conversations and workflows through REST APIs, webhooks, the Bird CLI, and the MCP server.

Which messaging and email channels are supported?

You can automate interactions across WhatsApp Business, Apple Messages for Business, SMS, RCS, Push, and Email, including dedicated quote-stripped agent mailboxes.

How does handoff between AI agents and human support work?

Automated flows and AI agents can gather initial context, show typing indicators, and resolve routine questions, then route the thread to a team inbox in Conversations with the full transcript and contact profile intact.

How do workflows connect to our backend systems?

Workflows can start from application event webhooks, make outbound HTTP requests to your services, wait for a matching confirmation event from your backend, and sync contact attributes via the REST API.

How do we test changes before putting an automation live?

Draft checks catch missing fields and invalid expressions automatically, and sample-data previews let you simulate branching and wait steps without sending live messages. Publishing creates an immutable version so active runs finish on the version they started with.

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