在鸟公司，您将有幸与一些您见过的最聪明、最富好奇心和上进心的人一起工作，致力于彻底改变企业与客户沟通的方式，影响全球数十亿人。这是一项回报丰厚、要求高且令人兴奋的工作，您将做和学到您想象不到的更多。鸟公司非常适合那些具有无尽好奇心、高度行动动力、能够独立工作并能够处理自主完成工作的自我启动者。
在鸟公司，每个人首先都是个体贡献者——仅仅管理人员在这里不是工作，这对管理团队和首席执行官也是如此。每个人都积极参与，这意味着我们会接电话、制作模型和数据透视表，并尽我们所能去完成任务。在鸟公司，成为一名优秀的经理意味着教人们如何钓鱼，因为至少，您自己知道如何钓鱼。这就是我们扩展的方式，而具备这种特质的人在鸟公司拥有美好的职业生涯。
伟大的创意源于好奇心和对我们客户如何解决问题的理解，以及其他人如何在我们之前试图解决这些问题。我们在鸟公司对所做的每一件事都应用第一性原理思维。有时候我们会做别人做的事情，有时候我们会稍微改善一下，有时候我们会提出全新的想法。我们运营的方式没有一种适合所有人的方法。
最终，客户满意度驱动着我们对所交付工作的感受。这可能会让人感到不知所措，如果您容易感到压力、在频繁改变观点方面不够灵活、不喜欢和客户沟通，或者认为很多共识和会议对完成任务是重要的——那么这里可能就不是最适合您的地方。
我们对期望的情况持透明态度
Decisions are guided by our values, which have evolved in the past and will continue to evolve in the future, as the company develops:
在鸟公司，您将有幸与一些您见过的最聪明、最富好奇心和上进心的人一起工作，致力于彻底改变企业与客户沟通的方式，影响全球数十亿人。这是一项回报丰厚、要求高且令人兴奋的工作，您将做和学到您想象不到的更多。鸟公司非常适合那些具有无尽好奇心、高度行动动力、能够独立工作并能够处理自主完成工作的自我启动者。
在鸟公司，每个人首先都是个体贡献者——仅仅管理人员在这里不是工作，这对管理团队和首席执行官也是如此。每个人都积极参与，这意味着我们会接电话、制作模型和数据透视表，并尽我们所能去完成任务。在鸟公司，成为一名优秀的经理意味着教人们如何钓鱼，因为至少，您自己知道如何钓鱼。这就是我们扩展的方式，而具备这种特质的人在鸟公司拥有美好的职业生涯。
伟大的创意源于好奇心和对我们客户如何解决问题的理解，以及其他人如何在我们之前试图解决这些问题。我们在鸟公司对所做的每一件事都应用第一性原理思维。有时候我们会做别人做的事情，有时候我们会稍微改善一下，有时候我们会提出全新的想法。我们运营的方式没有一种适合所有人的方法。
最终，客户满意度驱动着我们对所交付工作的感受。这可能会让人感到不知所措，如果您容易感到压力、在频繁改变观点方面不够灵活、不喜欢和客户沟通，或者认为很多共识和会议对完成任务是重要的——那么这里可能就不是最适合您的地方。
It’s that simple: our customers are the reason we are here. We are dedicated to their success, dive deep to understand their needs, and use their feedback to drive our decision-making. We win fair and think beyond what is expected.
We talk to our customers constantly, respond fast, and center our operating model around them. This means we adapt our approach whenever needed, ensuring we always focus on customer needs. It also means that while our mission and vision are always the same, our priorities are iterative. The iteration velocity is high to exceed customer expectations.
🚀 We Get Shit Done
Birds take ownership, are laser-focused on delivering results, and adopt a very productive way of working without compromising quality. We think in solutions rather than problems and are unafraid to roll up our sleeves, even if the task seems out of our scope. For example, our customer-facing teams don’t hide behind e-mails and pick up the phone first.
To remain focussed, we only have meetings when required and with as few Birds as possible. This is not because we don’t want to be inclusive or build consensus (we do!), but because Birds need to be able to focus and deliver on their priorities.
⚡ We Move Fast
Speed matters at Bird and some may think this speed is unreasonably high, but it’s a key contributor to our success. Trust us, once you’re used to our rapid pace, you never want to revert! For example: our product & engineering teams release multiple features per day. We ship fast and iterate quickly.
🔴 We Fully Commit
Working towards our vision is a marathon, not a sprint. We expect Birds to commit to the red dot, which we use to describe the key problem we are trying to fix. This means we’re flexible; Birds may be asked to jump in, lead, or support various teams and projects beyond their initial scope of work if that’s what the business needs.
We never compromise for the sake of social cohesion or hierarchy. Once a decision is made, even when disagreeing, we support it by diving deeper to understand and trust the rationale and ultimately own it - through words and actions.
🏡 We Work Smart
Bird is a remote company and remote work requires the ability to work smart and manage your time and workload well, independently.
Birds are expected to be available behind their desks during local business hours. This is very important because we operate as a global company across time zones and delayed deliverables impact the deliverables and working hours of others.
We pay attention to, and acknowledge notifications during off-peak hours and sometimes work extra hours to meet deadlines. This doesn’t mean we’re asking Birds to work more than 8 hours a day, but when you work towards deadlines or handle time-sensitive work, you shouldn’t be the blocker for others.
We care about well-being, and we all have personal commitments, so we encourage Birds to communicate clearly when they are away to prevent impacted deliverables and manage handovers effectively.
💡 We Innovate and Simplify
To offer our customers the best experience, we lead by example internally. That means we prefer to test drive and release our solutions rather than use external tools.
The possibilities with Bird CRM are endless, and we continuously improve how we work together. We don’t like manual, repetitive work as we believe that shouldn’t be what customers or Birds should spend their time and skills on. Instead, we dive deep, get to the root cause, and go for the scalable, ideally automated solution vs. the short-term patch.
Birds are curious, listen carefully, and learn from different perspectives, data, and industry sources. We constantly seek to disconfirm our convictions instead of focusing on confirming our beliefs - rooted in personal preference or past experiences.
💘 We earn trust
We diligently assess the implications and risks of our actions and hold each other accountable. We also always test our solutions to ensure their effectiveness. We earn the trust of our customers and fellow Birds by keeping our promises. Mistakes happen. After all, without mistakes, there is no learning or growth, and we expect Birds to speak up and take ownership to resolve them.
💙 One Team
We’re all on this journey together; one platform, one team. We are here to win, like a team of sports professionals. Birds bring a lot of positive energy and accept and support each other with advice and feedback, no matter where in the company hierarchy they sit.
Birds speak to each other rather than about others. When we disagree with decisions, we challenge them respectfully. We are persistent in sharing our opinions yet remain constructive. When Birds need support, they rally the troops and firefight together.
Hard work is recognized, celebrated, and rewarded accordingly as we win together. Our common passion for customers, technology, and drive to get things done unite us, and we are having a lot of fun along the way! 🥳