Legal
Approved Subprocessors
法律条款仅提供英文版本。
Approved Subprocessors
Last updated: 20 November 2025
End-user personal data is processed by Bird as a processor on behalf of the customer for the provision of the services. The below entities act as subprocessors on behalf of Bird.
Subscribe to receive notifications when subprocessors change.
All platforms
| Platform | Service Name | Subprocessor Name | Subprocessor Function | Processing Location |
|---|---|---|---|---|
| All platforms | All services | Bird Affiliates | Performance of the Agreement, support services | The Netherlands, UK, USA |
| All platforms | All services | Anthropic Ireland Ltd. (end-user data optional) | Customer Support AI LLM Service Provider | USA |
Bird platform
| Service Name | Subprocessor Name | Subprocessor Function | Processing Location |
|---|---|---|---|
| Inbox | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | |
| SMS | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| SMS | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| SMS | Clickhouse Inc. | Analytics Data Base Service Provider | Ireland |
| Voice | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) and Germany, Singapore, Australia, Brazil, USA |
| Numbers | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Numbers | Microsoft Azure | Cloud Hosting Service Provider | The Netherlands, Hong Kong, USA |
| WhatsApp for Business | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| WhatsApp for Business | WhatsApp Ireland Limited | Provision of, WhatsApp for, Business services | USA |
| RCS | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| RCS | Google Ireland Limited by means of their subsidiary Jibe Mobile Ltd. | Provision of, Google Business, Messages (RCS), services | EU |
| Conversation Channels | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Mobile Push | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Video | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Video | LiveKit Inc. (optional) | Conduit processing of video and audio streams | Global (close-to-customer, carrier peering and geo-spreading) |
| Workflows | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Connectors | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Omnichannel Widget | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Contacts | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Payments | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Expenses | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
Email platform
| Service Name | Subprocessor Name | Subprocessor Function | Processing Location |
|---|---|---|---|
| Cloud Email Sending | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland (optional), USA |
| Recipient Validation | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland (optional), USA |
| Inbox Tracker | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird |
| Competitive Tracker | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird |
| PowerMTA | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird |
| Momentum | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird |
| Taxi | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird |
Connectivity platform
| Service Name | Subprocessor Name | Subprocessor Function | Processing Location |
|---|---|---|---|
| SMS | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| SMS | Clickhouse Inc. | Analytics Data Base Service Provider | Ireland |
| Voice | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium, Singapore, UK, USA |
| Numbers | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| Numbers | Microsoft Azure | Cloud Hosting Service Provider | The Netherlands, Hong Kong, USA |
| Contacts | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| WhatsApp for Business | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| WhatsApp for Business | WhatsApp Ireland Limited | Provision of, WhatsApp for, Business services | EU and USA |
| Google RCS | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| Google RCS | Google Ireland Limited by means, of their subsidiary Jibe Mobile Ltd. | Provision of, Google Business, Messages (RCS), services | EU |
| Conversation Channels | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium, Germany |
| Omnichannel Widget | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
Omnichannel platform (Pusher, 24sessions and Telserv)
| Service Name | Subprocessor Name | Subprocessor Function | Processing Location |
|---|---|---|---|
| Push Channels & Beams (Pusher) | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, Australia, Brazil, Japan, Singapore, South Korea, India, UK, USA |
| Push Channels & Beams (Pusher) | Sentry | Error monitoring | USA |
| Push Channels & Beams (Pusher) | Postmark | Dashboard - Log management and Analysis software | USA |
| Video (24sessions) | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, Germany |
| Video (24sessions) | Digital Ocean | Turn Server provider | The Netherlands |
| Video (24sessions) | Flowmailer | Email Service Provider | The Netherlands |
| Video (24sessions) | Luzmo | In-app dashboard provider | Ireland |
| Video (24sessions) | Hubper (optional) | Online Learning Academy | The Netherlands |
| Video (24sessions) | Google Cloud EMEA Limited (optional) | Speech to text conversion | Global |
| Video (24sessions) | Twilio (optional) | Recorded dial-in, SMS, Phone number verification | Global |
| Numbers (Telserv) | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| Numbers (Telserv) | Microsoft Azure | Cloud Hosting Service Provider | The Netherlands, Hong Kong, USA |