Troubleshoot signing in
When you can't sign in, try a sign-in link sent to your email. It works whether or not you've set a password.
How do I sign in with an email link?
- Go to the sign-in page and enter your email address.
- Select Email me a sign-in link. If you see a password field, select Email me a sign-in link instead.
- Open the email from us and select the link, or type the six-digit code from the email on the sign-in page.
The link and the code expire after 15 minutes. To get a new one, select Resend code.
Why do I see "Something went wrong"?
This is our sign-in error page. It has a Back to login button and a Try again button. Select Back to login and sign in with an email link instead.
If the email link doesn't work either, contact support. Include the email address you sign in with and the time you saw the error.
Why is the error page in another language?
The dashboard is only available in English. If the error page shows up in your language, for example as "Algo salió mal" in Spanish, your browser translated it. It's the same page, so the same fix applies.
Where do I sign in with a MessageBird account?
A MessageBird account signs in at dashboard.messagebird.com, and a Bird CRM account at app.bird.com. Coming from MessageBird explains how those accounts relate to bird.com.