Coordinate customers and teams in one WhatsApp group.
Create multi-party WhatsApp group chats for field installations, order coordination, concierge support, or account management without relying on personal employee phones. Bird lets you spin up groups from your verified business number, share invite links, approve join requests, pin key details, and send or receive group messages through the dashboard and API.
Explore the WhatsApp API
Multi-party coordination
Open a dedicated group for each job, delivery, or account.
When a delivery, on-site installation, or priority support case involves a customer, a field specialist, and your back office, one-to-one threads force your team to relay updates by hand. Create a named WhatsApp group for the job and send out the invite link so the people involved can coordinate in one thread without handing out personal employee phone numbers.
Shared context for up to eight participants
Participants see the same messages and reply in the same thread, keeping the customer, courier, or account manager aligned. Because WhatsApp caps business groups at eight participants, groups fit focused service cases and named accounts while marketing campaigns stay in private one-to-one messages.
Hosted on your verified Official Business Account number
Groups run on your connected WhatsApp Business number with Official Business Account status, so customers see your verified brand badge in the chat header and your company retains ownership of the thread when staff members change roles.
Control who joins through invite links and approval queues.
WhatsApp requires people to join a business group through its invite link rather than being added by phone number. Set the group to admit link holders automatically or hold them for review, then approve or reject join requests in batches, remove participants, or rotate a leaked invite link from the dashboard or API.
Manage groups and invitationsProgrammatic lifecycle
Automate group setup, pinned details, and replies from your backend.
Trigger group creation straight from your dispatch system, CRM, or booking workflow over the API, CLI, or SDKs. Once WhatsApp confirms the group and issues its invite link, your application can update the subject and description, listen for join-request webhooks, and clean up the group when the job wraps up.
Pin arrival times and job details to the top of the chat
Keep appointment windows, gate codes, or order summaries visible at the top of the group so participants who join later do not have to scroll back through the thread. Pin up to three messages at a time for one to 30 days, and replace or unpin them as the schedule changes.
Send and receive group messages on the same webhook pipeline
Address text, media, documents, or approved templates to a group ID on the standard WhatsApp messaging endpoint. Inbound replies arrive on your existing webhook with both the group ID and the sender’s participant profile, and any participant message opens a 24-hour service window for the group.
Per-participant tracking
See which participants have received and read each update.
When you post an arrival change or schedule update to a group, confirming that the message left your server is just the first step. Bird tracks the fan-out across the group with recipient, delivered, and read counters alongside per-participant webhook events, so your team can tell whether both the customer and the field technician have seen the message.
Spot unconfirmed participants before a missed handoff
A group message stays in the sent state until WhatsApp confirms delivery for the participants in the room at send time. Inspect individual delivery and read events to see who has opened the update and who still needs a direct follow-up.
Predictable per-send and per-recipient billing
Bird charges a single outbound message fee based on your sending number’s country, while Meta’s pass-through fee applies per participant reached in their respective country. Both components appear clearly on your billing record for straightforward cost reconciliation.
Vragen over WhatsApp-groepen
Kan elk WhatsApp-nummer bedrijfsgroepen aanmaken?
Zijn groepen geschikt voor een marketingdoelgroep?
Betekent één leesbevestiging dat de hele groep het bericht heeft gelezen?
Hoe wordt een groepsverzending in rekening gebracht?
Verbind de volledige klantreis
Schaal op zonder
controle te verliezen.
Organiseer teams in werkruimtes, beheer API-toegang en traceer wijzigingen via auditlogs.