Dial and transfer calls in a sequence

Warning: Voice sequences are in preview. Steps, entry data, and the sequence definition format can change in ways that break existing sequences and API requests.

Managed voicemail and record-call transfers are not available in the dashboard yet. Dialing a phone number and transferring to another entry in the same sequence are available in the dashboard.

Use Dial to call another phone number during a sequence. Use Transfer to continue at another call entry or a managed service, such as voicemail.

Dialing places a real additional call and remains subject to calling permissions, destination controls, and charges.

Connect a caller to a destination

1. Add Dial after the menu choice or prompt that leads to your team.
2. Enter a destination with its country code, or map it from eligible earlier data.
3. Set the ringing timeout.
4. Connect the outcomes to the appropriate continuation.

An interruption or uncertain call cleanup can end the run without taking a normal outcome. A connected failure path does not guarantee recovery from every telephone failure. Inspect the run and call records when the caller does not reach the expected fallback.

Repeat a menu or enter another flow

1. Add Transfer on the path that should change entry.
2. Select the destination under This sequence.
3. Supply data matching the destination entry's schema.
4. Preview the path through the new entry.

The transfer continues within the same call. It replaces entry data and clears earlier step outputs, so explicitly pass values needed after the transfer. Recording state and call limits continue. Use Transfer for a menu repeat; ordinary connections back to earlier steps are rejected as cycles.

Use a managed service

Managed destinations, including voicemail, record audio.

The dashboard destination picker currently offers entries in the same sequence. Managed destinations are not yet available in the dashboard. They take control as a terminal operation, without an ordinary next-step connection.

For preview, supply the managed transfer's Completed sample. That sample does not run the service or create a recording. Use a real test call to verify its audible behavior and artifacts.

Test the fallback paths

The Support routing and voicemail template includes completed, direct-voicemail, and no-answer scenarios. Replace its support number before real testing. Confirm the destination country is enabled under Destinations.

Preview the intended paths, then test with numbers you control. Check both the sequence's selected output and the telephone result in the call log.

Next steps

• Use sequence data.
• Preview and check a sequence.
• Test with real calls.
• Inspect sequence runs.