Phone
The phone places calls from the dashboard through one of your SIP trunks. Your browser acts as the SIP client. The dashboard creates a short-lived session credential for each call, so you do not need to install a client or share an API key.
Open it under Voice > Phone. The floating window remains open as you move through the dashboard.
What a browser call needs
- A verified caller ID. Register the number you present on the Numbers page and complete its verification call. See Caller IDs.
- A trunk that can carry a browser call. Enable outbound calling and session credentials. Include MD5 in the Digest offer because browsers use that algorithm.
- The country turned on. A call to a country your workspace has not enabled is refused at setup. See Destinations.
- Permission to place calls. A call bills the workspace, so the phone appears only for members with voice access at write level.
Your browser asks for microphone access on the first call.
A call that does not go through says why in the window. When Bird refused it, that is the rejection reason, with the setting that fixes it.
During a call
- Keypad sends DTMF tones, for an IVR menu or an extension; typing digits on your keyboard sends them too.
- Microphone and speaker have separate pickers. You can switch the microphone during a call. Speaker selection works in Chromium browsers; other browsers use the system default.
The phone places outbound calls only: it does not ring for incoming ones, and it has no hold or transfer. It cannot reach emergency services.
Hang up before closing the phone. Reloading the page rejoins an answered call. A ringing call cannot be rejoined after a reload, but its outcome remains in the call log.
Where the calls show up
A browser call is carried and billed like any other, and it produces the same record: it lands on the Calls page alongside every call the workspace placed, from any client.
Next steps
| Page | What it covers |
|---|---|
| SIP trunks | Session credentials, the IP allow list, allowed API keys, and Digest |
| Caller IDs | Registering a number and proving you own it with a verification call |
| Voice destinations | Turning on the countries you call, and what high risk means |
| Call log | Every field on a record, filtering, and CSV export |
| Place your first call | From an empty workspace to a ringing phone in about ten minutes |