Knowledge base

Use the knowledge base to set up your account and domains, manage deliverability, and troubleshoot operational issues from the dashboard. For API integration tasks, use the Guides instead: each article here links to the relevant guide when a task needs code rather than a dashboard action.

• Getting started: create your account and workspace, tour the dashboard, and invite your team.
• Account: accounts from MessageBird and earlier Bird platforms, and closing your account.
• Account & security: login and MFA, sign-in problems, API keys, active sessions, and the audit log.
• Billing: plans and pricing, plan changes and renewals, usage and invoices, payment methods and the wallet, and refunds.
• DNS & domains: step-by-step DNS setup for every major registrar, the shared onboarding domain, and why a domain might not verify.
• WhatsApp: Meta business verification, connection and coexistence errors, the 24-hour customer service window, the rules a template is reviewed against, and why authentication codes cost more in some countries.
• Deliverability: warming, list hygiene, staying out of spam, and the Gmail & Yahoo sender rules.
• Compliance & registrations: business verification, number ownership registration, how long registrations take, and email consent and sender vetting.
• Troubleshooting: bounces, rejections, email-health classifications, delays, and common error messages.
• FAQ and Policies: quick answers and the rules of the road.

Most articles open with the symptom or task in plain language, then point to the dashboard page or setting that resolves it. If you are new to Bird, start with Create an account and workspace.