Legal
Approved Subprocessors
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Approved Subprocessors
Last updated: 20 November 2025
End-user personal data is processed by Bird as a processor on behalf of the customer for the provision of the services. The below entities act as subprocessors on behalf of Bird.
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All platforms
| Platform | Service Name | Subprocessor Name | Subprocessor Function | Processing Location |
|---|---|---|---|---|
| All platforms | All services | Bird Affiliates | Performance of the Agreement, support services | The Netherlands, UK, USA |
| All platforms | All services | Anthropic Ireland Ltd. (end-user data optional) | Customer Support AI LLM Service Provider | USA |
Bird platform
| Service Name | Subprocessor Name | Subprocessor Function | Processing Location |
|---|---|---|---|
| Inbox | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | |
| SMS | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| SMS | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| SMS | Clickhouse Inc. | Analytics Data Base Service Provider | Ireland |
| Voice | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) and Germany, Singapore, Australia, Brazil, USA |
| Numbers | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Numbers | Microsoft Azure | Cloud Hosting Service Provider | The Netherlands, Hong Kong, USA |
| WhatsApp for Business | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| WhatsApp for Business | WhatsApp Ireland Limited | Provision of, WhatsApp for, Business services | USA |
| RCS | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| RCS | Google Ireland Limited by means of their subsidiary Jibe Mobile Ltd. | Provision of, Google Business, Messages (RCS), services | EU |
| Conversation Channels | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Mobile Push | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Video | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Video | LiveKit Inc. (optional) | Conduit processing of video and audio streams | Global (close-to-customer, carrier peering and geo-spreading) |
| Workflows | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Connectors | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Omnichannel Widget | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Contacts | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Payments | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
| Expenses | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) |
Email platform
| Service Name | Subprocessor Name | Subprocessor Function | Processing Location |
|---|---|---|---|
| Cloud Email Sending | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland (optional), USA |
| Recipient Validation | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland (optional), USA |
| Inbox Tracker | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird |
| Competitive Tracker | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird |
| PowerMTA | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird |
| Momentum | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird |
| Taxi | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird |
Connectivity platform
| Service Name | Subprocessor Name | Subprocessor Function | Processing Location |
|---|---|---|---|
| SMS | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| SMS | Clickhouse Inc. | Analytics Data Base Service Provider | Ireland |
| Voice | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium, Singapore, UK, USA |
| Numbers | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| Numbers | Microsoft Azure | Cloud Hosting Service Provider | The Netherlands, Hong Kong, USA |
| Contacts | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| WhatsApp for Business | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| WhatsApp for Business | WhatsApp Ireland Limited | Provision of, WhatsApp for, Business services | EU and USA |
| Google RCS | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| Google RCS | Google Ireland Limited by means, of their subsidiary Jibe Mobile Ltd. | Provision of, Google Business, Messages (RCS), services | EU |
| Conversation Channels | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium, Germany |
| Omnichannel Widget | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
Omnichannel platform (Pusher, 24sessions and Telserv)
| Service Name | Subprocessor Name | Subprocessor Function | Processing Location |
|---|---|---|---|
| Push Channels & Beams (Pusher) | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, Australia, Brazil, Japan, Singapore, South Korea, India, UK, USA |
| Push Channels & Beams (Pusher) | Sentry | Error monitoring | USA |
| Push Channels & Beams (Pusher) | Postmark | Dashboard - Log management and Analysis software | USA |
| Video (24sessions) | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, Germany |
| Video (24sessions) | Digital Ocean | Turn Server provider | The Netherlands |
| Video (24sessions) | Flowmailer | Email Service Provider | The Netherlands |
| Video (24sessions) | Luzmo | In-app dashboard provider | Ireland |
| Video (24sessions) | Hubper (optional) | Online Learning Academy | The Netherlands |
| Video (24sessions) | Google Cloud EMEA Limited (optional) | Speech to text conversion | Global |
| Video (24sessions) | Twilio (optional) | Recorded dial-in, SMS, Phone number verification | Global |
| Numbers (Telserv) | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium |
| Numbers (Telserv) | Microsoft Azure | Cloud Hosting Service Provider | The Netherlands, Hong Kong, USA |