Bird
Bird

A world of possibilities.
One place to start.

eSIM / resources

From a useful answer to a working connection.

Understand the service, design the customer journey and prepare the operating team. Find the guide behind each stage, from a traveler’s first install to a subscriber’s next renewal.

Companies that trust Bird across their communications.

Read Bird customer stories
eSIM / field library

Find the job. Follow it through.

Prepare the first connection, resolve a setup issue or compare a provider transition. Find the guide and keep the next step close.

32 resources

01

Travel eSIMs

Bring destination data, installation and top-ups into your travel experience.

02

Mobile plans

Offer recurring data, calls and SMS with renewals and number portability.

03

Employee connectivity

Connect employee onboarding, company-paid plans, travel and offboarding.

04

Embedded connectivity

Put plan selection, checkout and subscriber self-service inside your app.

05

Coverage and networks

Match the itinerary to the destinations and services in the selected offer.

06

Device compatibility

Check the model, carrier lock and setup method before the first purchase.

07

eSIM connectivity guide

Start with the service model and find the guide for the customer journey.

08

Check device and coverage requirements

Prepare exact device, destination and included-service requirements before selecting an offer.

09

Integrate eSIM connectivity

Follow a dashboard purchase through provisioning, installation and first use, then plan how those steps fit your application.

10

Read eSIM guides with the CLI

Read the maintained guide using its documentation slug. Use the purchase and installation guide to test the dashboard journey.

11

Set up your coding agent

Connect CLI or MCP, discover documentation tools and use the eSIM guide to prepare your application integration.

12

Embed a connectivity journey

Connect plan selection, purchase, installation and subscriber management to an existing app or customer portal.

13

Roll out employee connectivity

Assign approved mobile plans or travel data, verify employee setup and keep role changes and offboarding connected to service actions.

14

Guide eSIM installation

Prepare a private eSIM setup journey, choose the appropriate device method and verify the services included in the plan.

15

Manage a recurring mobile plan

Prepare a subscriber, activate a mobile plan and manage renewal, plan changes and service termination.

16

Bring an existing mobile number

Check porting eligibility, collect the donor provider’s requirements and verify the subscriber’s service after the move.

17

Resolve a connectivity service issue

Investigate an eSIM or mobile plan through its order, billing, installation and network observations, then follow the permitted resolution.

18

Offer travel data

Prepare and deliver a travel eSIM, verify installation and help a traveler use or replenish the selected package.

19

Inspect usage and add a top-up

Read an eSIM allowance with its observation time, select a compatible top-up and follow the purchase to fulfillment.

20

Is installing an eSIM the same as activating a plan?

Understand eSIM installation, enabled profiles, network connection and package activation so customers know when to set up and when validity begins.

21

Is an eSIM top-up the same as a renewal?

Compare eSIM top-ups and mobile-plan renewals, including compatibility, activation, allowance, validity and the effect on an existing service.

22

How is a travel eSIM different from a mobile plan?

Compare travel eSIM packages and recurring mobile plans by allowance, phone number, voice and SMS, validity, renewal and the customer journey.

23

What is an eSIM?

Understand the difference between an eSIM profile and the mobile service it uses, including installation, coverage, device support and plan terms.

24

What is mobile number porting?

Understand mobile number porting, account requirements, declined requests and the difference between moving a number, installing an eSIM and ending a plan.

25

Why can eSIM usage updates be delayed?

Understand delayed eSIM usage reports, observation times and package states, and how to present balances and top-up decisions without misleading customers.

26

eSIM and mobile connectivity

Explore the complete platform and its customer journeys.

27

Getting started

Prepare one controlled purchase-to-first-use journey.

28

eSIM FAQs

Find answers about plans, installation, usage and operations.

29

Plans and pricing

Review what the offer includes and how it is charged.

30

Bird vs Gigs

Compare embedded connectivity and subscriber operations.

31

Migrate from Gigs

Map customers, active plans, profiles, payments and porting before a controlled transition.

32

Compare connectivity platforms

Review providers and prepare a service transition.

Turn the next question into a clear plan.

Bring the customer journey you want to build. Our connectivity team can help review markets, plan types, integration and the ongoing service model.

Start with one channel.
Add the others when you're ready.

A test API key is yours immediately. Production unlocks when you add a payment method and verify a sender.

Read docs
Using Claude Code, Cursor, or Codex? Copy a setup prompt and your agent installs the Bird CLI and skills for you. Pick yours:
Cursor