From a useful answer to a working connection.
Understand the service, design the customer journey and prepare the operating team. Find the guide behind each stage, from a traveler’s first install to a subscriber’s next renewal.
Companies that trust Bird across their communications.
Read Bird customer storiesFind the job. Follow it through.
Prepare the first connection, resolve a setup issue or compare a provider transition. Find the guide and keep the next step close.
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Travel eSIMs
Bring destination data, installation and top-ups into your travel experience.
02Mobile plans
Offer recurring data, calls and SMS with renewals and number portability.
03Employee connectivity
Connect employee onboarding, company-paid plans, travel and offboarding.
04Embedded connectivity
Put plan selection, checkout and subscriber self-service inside your app.
05Coverage and networks
Match the itinerary to the destinations and services in the selected offer.
06Device compatibility
Check the model, carrier lock and setup method before the first purchase.
07eSIM connectivity guide
Start with the service model and find the guide for the customer journey.
08Check device and coverage requirements
Prepare exact device, destination and included-service requirements before selecting an offer.
09Integrate eSIM connectivity
Follow a dashboard purchase through provisioning, installation and first use, then plan how those steps fit your application.
10Read eSIM guides with the CLI
Read the maintained guide using its documentation slug. Use the purchase and installation guide to test the dashboard journey.
11Set up your coding agent
Connect CLI or MCP, discover documentation tools and use the eSIM guide to prepare your application integration.
12Embed a connectivity journey
Connect plan selection, purchase, installation and subscriber management to an existing app or customer portal.
13Roll out employee connectivity
Assign approved mobile plans or travel data, verify employee setup and keep role changes and offboarding connected to service actions.
14Guide eSIM installation
Prepare a private eSIM setup journey, choose the appropriate device method and verify the services included in the plan.
15Manage a recurring mobile plan
Prepare a subscriber, activate a mobile plan and manage renewal, plan changes and service termination.
16Bring an existing mobile number
Check porting eligibility, collect the donor provider’s requirements and verify the subscriber’s service after the move.
17Resolve a connectivity service issue
Investigate an eSIM or mobile plan through its order, billing, installation and network observations, then follow the permitted resolution.
18Offer travel data
Prepare and deliver a travel eSIM, verify installation and help a traveler use or replenish the selected package.
19Inspect usage and add a top-up
Read an eSIM allowance with its observation time, select a compatible top-up and follow the purchase to fulfillment.
20Is installing an eSIM the same as activating a plan?
Understand eSIM installation, enabled profiles, network connection and package activation so customers know when to set up and when validity begins.
21Is an eSIM top-up the same as a renewal?
Compare eSIM top-ups and mobile-plan renewals, including compatibility, activation, allowance, validity and the effect on an existing service.
22How is a travel eSIM different from a mobile plan?
Compare travel eSIM packages and recurring mobile plans by allowance, phone number, voice and SMS, validity, renewal and the customer journey.
23What is an eSIM?
Understand the difference between an eSIM profile and the mobile service it uses, including installation, coverage, device support and plan terms.
24What is mobile number porting?
Understand mobile number porting, account requirements, declined requests and the difference between moving a number, installing an eSIM and ending a plan.
25Why can eSIM usage updates be delayed?
Understand delayed eSIM usage reports, observation times and package states, and how to present balances and top-up decisions without misleading customers.
26eSIM and mobile connectivity
Explore the complete platform and its customer journeys.
27Getting started
Prepare one controlled purchase-to-first-use journey.
28eSIM FAQs
Find answers about plans, installation, usage and operations.
29Plans and pricing
Review what the offer includes and how it is charged.
30Bird vs Gigs
Compare embedded connectivity and subscriber operations.
31Migrate from Gigs
Map customers, active plans, profiles, payments and porting before a controlled transition.
32Compare connectivity platforms
Review providers and prepare a service transition.
Connect purchase, installation and support
Turn the next question into a clear plan.
Bring the customer journey you want to build. Our connectivity team can help review markets, plan types, integration and the ongoing service model.