Getting started with Voice
Three steps to programmable voice.
Prepare your Voice workspace, connect a SIP trunk and make a controlled first call. Check the audio path and call record before bringing your customers into the conversation.
Voice workspace
ExampleYour number
An incoming customer call
Your application
Route the conversation to the right place
FIELDNOTES · CUSTOMER CARE
A better conversation.
Customer connected
Your number. Your application.
02:14
Follow the outcome
Call events, sessions and recorded evidence.
Illustrative call journey and duration. Your application defines the conversation.
Prepare, connect and verify.
Start with one controlled calling path before preparing customer traffic.
- 01
Sign up for Bird.
Create your workspace and open Voice. Prepare the access and balance required for a call, and choose a destination and test number your team controls.
- 02
Connect a SIP trunk.
Create a call-ready trunk, prepare an eligible caller identity and enable the destination. Use the browser phone for a first test or connect a compatible SIP client. SIP trunks guide →
- 03
Place your first call.
Place a controlled call to your test phone. Confirm audio in both directions, keypad tones and clean hangup, then inspect the resulting call record. First call guide →
Put it into practice.
Continue with the documentation, guides and examples for this topic. Resources are in English.
Put your calling path to the test.
Start with a Voice workspace. Discuss your numbers, destinations, AI integration or production capacity with a specialist when planning a larger rollout.