WhatsApp Business Platform
Grow your business on WhatsApp.
Bring campaigns, customer service and your product into WhatsApp. Help people discover, choose, buy and get support with AI, native experiences and the systems that can complete the task.
An offer with a next step
EXAMPLE
Example campaign: follow the message through to the customer’s response.
Trusted every day by teams that build world-class software
Read more customer storiesWhat would you like to do with WhatsApp?
Choose a campaign, a customer conversation or an integration.
Native WhatsApp Flows
From a reply to a booking, inside WhatsApp.
Help customers choose a service, share their preferences and request an appointment in the conversation. Connect the result to the system your team already uses.
Collect the choices that matter
Use a native Flow for the details you need to move the request forward.
Connect the answer to an action
Check availability with your booking system, reserve the time and confirm the result.
A short path to an appointment
EXAMPLEFind your studio visit
Try this example booking flow.
Build with your own systems
Connect your app to the conversation.
Send an approved template from your application, follow its delivery events and connect the customer’s reply to the task. This authentication example sends a code supplied by your application.
Need code generation, expiry and checking? Use Bird Verify for the verification workflow.
Explore the WhatsApp APIconst msg = await bird.whatsapp.send({
to: "+15551234567",
template: {
slug: "bird_otp",
components: [{ type: "body", parameters: [{ type: "text", text: "123456" }] }],
},
});
console.log(msg.id, msg.status);Make the most of the conversation
Let customers choose, book, buy and get help inside WhatsApp.
Templates.
Create messages with media, actions and approved language versions.
Native Flows.
Collect a few choices and connect them to a booking or service.
Commerce.
Help customers choose a product and continue to checkout.
Calling.
Move from chat to a helpful call with the context intact.
Shared groups.
Coordinate the people involved in a service, project or delivery.
AI agents.
Answer questions, connect business actions and hand over to your team.
4×
Faster partner onboarding in some countries, as reported by Glovo
Customer story
A conversation that helps the business move forward.
Glovo used WhatsApp and Bird’s Flow Builder to guide partners through onboarding, combining automated messages with help from its team. Its rollout made onboarding faster across very different markets.
Read the Glovo storyBuilding a customer journey on WhatsApp?
Contact salesIvory vase · Mora Studio
The request, order details and previous replies stay together.
AI and your team, together
Answer the question. Help with what comes next.
Connect your business knowledge and customer context to an assistant that can help with a real task. Let it check an order, explain an option or bring in your team when the request needs a person.
Pricing
Pricing for the messages you send.
Review the published rates for your destinations and message categories. Bring your expected volumes and use cases to our team to plan your rollout.
WhatsApp questions, answered
What can we build with Bird WhatsApp?
How do campaigns and customer service work together?
Do we need the WhatsApp Business app or the platform?
How should we budget for WhatsApp?
Is AI available for WhatsApp conversations?
Should we sign up or talk to sales?
Go from evaluation to a working journey
Put it into practice.
Continue with the documentation, guides and examples for this topic. Resources are in English.
Talk to our WhatsApp team
Build your first useful conversation.
Connect a business number, choose the message and prepare the next step. Use the API yourself or give your agent a concrete setup task.