Check handset compatibility and carrier locks before customers buy.

Prevent failed installations and refund requests by helping travelers and employees check their phone before checkout. Verify that the exact handset model and regional variant support eSIM, confirm the phone is carrier-unlocked, and guide users through one-tap setup, QR scanning, or manual entry.

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Pre-purchase checks

Verify the exact phone model and carrier lock status.

A model name alone does not guarantee eSIM support, since regional hardware variants sold in certain markets use physical dual-SIM trays instead. Help customers check their exact model, OS version, and offer requirements before they pay for a data package.

Confirm the phone is carrier-unlocked

A phone locked to its home carrier will reject an eSIM profile from another provider. Show iPhone users how to check for No SIM Restrictions in Settings and guide Android users through their carrier-lock settings so locked devices are caught before purchase.

Plan dual-SIM active lines and stored profiles

Most phones can store several eSIM profiles but keep one or two lines active at the same time. Explain how travelers can keep their primary SIM active for voice calls and SMS while selecting the Bird eSIM for mobile data.

Guided installation

Give travelers a setup method that works on one phone.

Scanning a QR code requires a laptop or second screen, which travelers at the airport often do not have. Bird’s hosted installation page offers direct one-tap install on supported iPhones and Android phones alongside a QR code and manual SM-DP+ activation fields.

Install over Wi-Fi and check when validity starts

Downloading an eSIM profile requires an active Wi-Fi or hotspot connection. Surface the offer’s activation trigger upfront so customers know whether installing the profile before departure starts their validity window or waits for first network connection.

Keep activation credentials behind private links

Raw QR codes and SM-DP+ activation codes grant access to the mobile line. Deliver them through Bird’s expiring hosted installation links rather than exposing credentials in public URLs, unencrypted logs, or analytics events.

First connection and support

Guide line selection and roaming settings on arrival.

Installing the profile on the phone is the first step; getting online in the destination country requires selecting the Bird eSIM for mobile data and applying the package’s roaming and APN settings. Keep device installation separate from active data usage in your support tools.

Warn users before they delete an installed profile

Many eSIM activation codes can be downloaded once and cannot be scanned again on a new phone. Instruct customers to contact support and check replacement eligibility before deleting a profile during troubleshooting or a handset upgrade.

Capture device and step context for support

When a phone rejects setup or fails to get data after landing, record the handset model, installation method, and on-screen error alongside the Bird order and eSIM IDs so support can diagnose the issue without creating a duplicate purchase.

Check the manufacturer’s guidance

iPhone travel and eSIM guidanceSee Apple’s instructions for checking No SIM Restrictions and setting up a travel eSIM.Pixel carrier compatibilityReview Google’s guide to carrier unlock checks and dual-SIM settings on Pixel phones.

Questions before you choose

Can this page detect whether my phone is compatible?
No. A browser page cannot inspect your phone’s hardware variant or carrier lock status. Check your exact model number in your device settings and confirm that carrier restrictions are unlocked before buying a plan.
Does an eSIM-capable device have to be unlocked?
Yes. To install and use an eSIM from a third-party provider, your phone must be unlocked by your home carrier. On iPhone, check Settings > General > About and confirm that Carrier Lock shows No SIM Restrictions.
Can I keep my existing line?
Yes, on most dual-SIM phones you can keep your home SIM or eSIM turned on for calls and texts while setting the Bird eSIM as your mobile data line. Check your phone’s active-line limit before traveling.
Should I delete a profile when installation fails?
No. Deleting an installed eSIM profile can permanently burn a single-use activation code and make recovery harder. Check your selected data line, APN, and roaming settings or contact support before removing the profile.

Prepare the next step

eSIM installationSend private setup links by email or SMS with one-tap install, QR codes, and manual entry.Coverage and networksFilter single-country, regional, and global plans by destination and inspect speed policies.Travel eSIMsMatch data bundles to a traveler’s itinerary, layovers, and trip duration.Connectivity operationsDiagnose pending orders, link deliveries, and profile states from one workspace view.

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