Let customers confirm appointments, reschedule deliveries, or reply to support updates right from their messages app. Bird delivers incoming texts and keyword replies like YES, HELP, or STOP to your webhook or automation, keeping the conversation on the same phone number.
Acknowledge an incoming SMS
PublishedSMS received
Message received
“Is my order ready?”
Branch
Recognize sender
Match by phone number
Send SMS
Send a reply
“Thanks, Alex.”
Wait for message status
Confirm delivery
Wait for the SMS receipt
Acknowledge an incoming SMS
PublishedSMS received
Message received
“Is my order ready?”
Branch
Recognize sender
Match by phone number
Send SMS
Send a reply
“Thanks, Alex.”
Wait for message status
Confirm delivery
Wait for the SMS receipt
Acknowledge an incoming SMS
PublishedSMS received
Message received
“Is my order ready?”
Branch
Recognize sender
Match by phone number
Send SMS
Send a reply
“Thanks, Alex.”
Wait for message status
Confirm delivery
Wait for the SMS receipt
Receive texts on an eligible number. Reply from your app, or connect the steps in a Bird automation.
Route incoming texts into your backend or Bird Automations so your team and workflows know which order, booking, or ticket a customer is answering.
Send from a two-way local number, toll-free number, or short code in the customer’s country so they can reply in the same thread on their phone. Brand-name senders cannot receive replies, and switching numbers mid-conversation splits the thread on the customer’s device.
Incoming webhooks include the customer’s phone number, your receiving number, and the message text. Look up the active appointment, shipment, or support ticket tied to that pair of numbers so a quick YES or reschedule request updates the right record.
When a customer texts a supported opt-out keyword such as STOP or UNSUBSCRIBE, Bird records the suppression and still delivers the inbound webhook to your app. Your database stays in sync while future marketing sends to that number are blocked before your reply logic runs.
Provision reply-capable numbers, process inbound webhooks, or trigger multi-step reply flows.
Pick two-way local numbers, toll-free numbers, or short codes for the countries where customers reply.
→Receive signed webhook events when customers text back or when carrier delivery statuses update.
→Trigger a workflow from an incoming text, look up the customer record, and send an automated reply.
→Organize teams in workspaces, control API access, and trace changes through audit logs.
Organization
Harbor
Access stays in its workspace.
Production/API keys
Delivery agent
ActiveAlex Lee
Admin
Today · UTC
Audit log
Organization
Harbor
Access stays in its workspace.
Production/API keys
Delivery agent
ActiveAlex Lee
Admin
Today · UTC
Audit log
Organization
Harbor
Access stays in its workspace.
Production/API keys
Delivery agent
ActiveAlex Lee
Admin
Today · UTC
Audit log