Current incidents
Read the service status page for active notices.
Check statusA clear question. A faster answer.
Bring the request, the result, and the context. We’ll help you find the next step.
Bring the useful details.
A short, reproducible report helps the support team investigate.
Identify the workspace
Include the workspace ID, affected product, and environment.
Share the request and response
Include the request or message ID, timestamp with timezone, and the observed status. Remove credentials and unrelated customer data.
Explain the expected result
Tell us what should have happened, what happened instead, and whether you can reproduce it.
Before you open a ticket.
These checks can help you narrow down the issue.
Integration checks
Find the next useful diagnostic step.
TroubleshootAccount-specific support
Use the support options available in your Bird workspace.
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