Start from the existing allocation.
Use the fulfilled order and its assigned profile. Confirm compatibility, carrier lock and the activation trigger before asking the customer to install.
Add the profile.
Check the connection.
Guide the intended customer from a fulfilled order to a working device. Deliver installation access privately and test the service the plan includes.
From the purchase
to the first connection.
Plan the purchase, installation and first use. Public eSIM API access is not yet available.
Mobile data works on the device
Verify service on a covered network. Record that device result separately from the order and profile states.
Order1048Purchase recorded
Profile042Allocated and installed
DeviceAlex’s phoneConnection checked
Installation accessDelivered privately to the intended customer
Profile 0429:41•••
‹ SettingsCellular
YOUR DATA LINE
Travel eSIM
Mobile data connectedPrimaryCalls & messages
TravelOn
Cellular dataTravel
NetworkConnected
Connection checkedMaps and messages use travel data.
A private setup path.
A verified device result.
Guide the customer from provisioned order to an installed profile.
Choose a supported method.
Use a device installation link where available, a QR code shown on another screen, or the supported manual path. Keep activation material inside the authorized installation journey.
Preserve the profile while investigating.
If installation succeeds but data does not, check the selected line, destination and network settings. Confirm recovery eligibility before removing or moving a profile.
Scale without
losing control.
Organize teams in workspaces, control API access, and trace changes through audit logs.
HarborOrganizationWorkspacesProductionSandbox
Delivery agent
API key · Customer operations teamALAlex Lee AdminPermissions updated
Audit log
Production- Workspace
- Production
- Resource
- Delivery agent
- Read accessRead & write
Team Customer operationsActor role AdminOutcome SucceededTime 22 Sep, 09:42:18 UTC
Succeeded