Packed, awaiting dispatch
- Order
- 1042
- Customer
- Maya Chen
- Source
- Order record
- Next step
- Await dispatch
Answer from the order record. Keep the next step in the same conversation.
Keep the context.
Finish the task.
Carry a customer’s question into the right business action. Keep replies, service-window rules and human ownership connected to the same task.
A customer asks.
Your order system answers.
Choose a reply and follow the same order through the conversation.
9:41▮▮▮
‹hHarborBusiness account
Today · 9:41
Hi Maya. How can we help with your delivery?
Where is order 1042?
Your order is packed and awaiting dispatch. We’ll send the tracking link after dispatch.
Can I speak to your team?
Of course. I’ll pass the order details and your question to our support team.
+Message
Context goes with the request
- Order
- 1042
- Team
- Customer support
- Reason
- Customer requested a person
Pass the order and the question to your team. The customer keeps their place.
Keep the context.
Respect the window.
Keep customer replies connected to their task.
Use the customer’s incoming identity.
Preserve the supplied phone or business-scoped identity and explicit reply identifiers. A contact card can describe another person; outgoing metadata does not automatically return in an inbound reply.
Send the content the window permits.
The customer-service window lasts 24 hours from customer activity and resets on new messages. Use supported service content while it is open; use an eligible approved template to restart a closed exchange.
Confirm the business result.
A booking or order change succeeds when its owning system confirms it. Keep pending and failed actions visible, and transfer the goal and attempted steps when a person takes over.
Scale without
losing control.
Organize teams in workspaces, control API access, and trace changes through audit logs.
HarborOrganizationWorkspacesProductionSandbox
Delivery agent
API key · Customer operations teamALAlex Lee AdminPermissions updated
Audit log
Production- Workspace
- Production
- Resource
- Delivery agent
- Read accessRead & write
Team Customer operationsActor role AdminOutcome SucceededTime 22 Sep, 09:42:18 UTC
Succeeded