Apple Messages for Business

Apple Messages.
Service, made personal.

Help customers choose, book, and get support in Messages. Bring their request to your business with the details already in view.

Start now Talk to sales

BIRD / APPLE MESSAGESIllustrative experience

f.Fieldnotes Business

Messages for Business · Today 9:41 AM

Clay workshop, please.

The studio is checking your requested time.

Friday at 14:00, please.

Bird / ConversationsSTUDIO WORKSPACE

CUSTOMER JOURNEY

A request with the right team.

Awaiting a business decision

Alex LeeCustomer · Studio member

Apple Messages

Conversation: Customer initiated
Experience: Clay workshop
Requested time: Friday · 14:00
Guest: Alex Lee · 1 person

The list picker gathers the experience. The time picker returns a request. Your booking system checks current availability before the studio confirms a visit.

Example content and data. No message or booking is created. The customer starts the conversation; a selection remains a request until the studio confirms it.

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APPLE MESSAGES / TRY IT YOURSELF

A familiar conversation.
A thoughtful handoff.

Try a customer request, then see the information your team needs. Your booking system owns availability and confirmation.

APPLE MESSAGES / CUSTOMER-INITIATED

f.Fieldnotes Business

Messages for Business · Today 9:41 AM

I’d like to book a studio visit.

Of course. What would you like to try?

Prepare a customer requestList picker · choose an experienceSuggested visit time · Central European Summer TimeCustomer continuation

YOUR BUSINESS / REQUEST HANDOFF

A familiar conversation.
A real service behind it.

The customer begins at an approved business entry point. A picker selection is a request; the studio checks availability.

No current confirmed visitFieldnotes Studio is fictional. This local example changes no booking; the booking system owns confirmation.

Open entry → customer sends → native list choice → pending request → studio decision → reply or human handoff.

What each channel action establishes

Use the selected Apple business and opaque conversation identity. Ordinary messages reply to an open customer conversation; they do not use a phone number, a WhatsApp service window or a WhatsApp template.

Quick replies suit two to five simple choices. Use a structured list or time picker for a richer decision, retain stable reply references, and validate current availability in your application.

Apple gateway acceptance does not establish device delivery or a completed service. Authentication and Apple Pay use their dedicated setup and owners; a payment authorization still needs the merchant’s confirmed processing result.

Invitation Messages need separate entitlement, explicit consent and opt-out handling. Complete Apple registration, connect your provider and pass Experience Review before launch.

Prepare a launch readiness brief

Add your business, region, entry, service-system owner and staffed handoff, then mark the five checks. After any edit, prepare the brief again. Nothing is submitted.

Trace the native payload ↗
Open the full readiness checklist ↗

Interactive illustration · Fictional customer and results · No live messages, bookings or account changes

WHAT IT MEANS FOR YOUR CUSTOMER

A familiar place.
A more helpful service.

Help a customer move from a question to a useful choice. Keep the conversation personal while connecting it to the people and systems behind your business.

Business entry pointMessage Fieldnotes

01 / Start naturally

Let the customer come to you.

An approved business entry point brings a person into a conversation they choose to begin.

Studio visitFriday afternoon selected

02 / Make it easier

Gather the choice, not another form.

Use supported native interactions to make the request clearer inside the conversation.

Service handoffMia has the request

03 / Finish thoughtfully

Put the details in the right hands.

Route the request to your team and the booking or order system that can confirm the outcome.

FIND YOUR WAY IN

Prepare the business behind the conversation.

Design the customer journey

Begin with a useful service moment.

Choose a supported interaction and entry point, then show how your team will complete the task behind the conversation.

Read the integration guide ↗

Prepare the business

Bring the operation into the plan.

Scope registration, business review, service hours, routing, and your existing systems with an Apple Messages specialist.

Talk to our sales team ↗

The details behind your setup

Start at the right entry point

Use an approved business entry point that lets the customer begin the conversation.

Use supported native interactions

Present relevant choices through supported pickers or forms. Confirm the exact interaction scope with Bird.

Connect your service team

Plan registration, business review, routing, and the systems that own customer outcomes.

Explore the supported product paths

Quick replies, structured lists and rich links ↗Native forms and answer handling ↗Pass issuance and confirmed updates ↗Apple Pay and merchant setup ↗Account authentication and action permissions ↗AI preparation and staffed service ↗Compare providers for your service ↗

Confirm the channel, account and integration requirements for the experience you want to launch.

GET STARTED

Bring your service into Messages.

Start now Talk to sales

Bring the customer journey into your build.

Give your coding agent the business registration and launch guide. Read it as Markdown from your application or terminal, then plan the customer entry points, service team and connected systems.

Register and test your business ↗Move an existing integration ↗Read the guide from your terminal ↗Give your coding agent the docs ↗

Node.js · read guide Markdownguide.mts: npx tsx guide.mts

const response = await fetch("https://bird.com/docs/guides/apple-messages/registration.md");

if (!response.ok) {
  throw new Error(`Guide request failed: ${response.status}`);
}

const guide = await response.text();
console.log(guide);

THE COMPLETE BIRD PLATFORM

Great service goes with the customer.

Use Apple Messages for the service conversation, Email for the full confirmation, and SMS where a reminder is appropriate. Your application connects the same booking across those moments.

f.Fieldnotes Business

Choose your experience: Clay workshop or Painting session.

Clay workshop · Friday, 14:00, please.

01 Apple Messages

Alex selects a workshop and requests a time.

ILLUSTRATIVE CALL · FN–1042ALAlex Lee

Studio visits · Connected to Mia

02 Voice ↗

A service person can help when the request needs discussion.

FieldnotesTo: Alex Lee ⌄

9:41 AM

Your studio visit. All in one place.

BOOKING FN–1042Your studio visit. A sunlit studio courtyard

Illustrative confirmed booking · Friday, 14:00

03 Email ↗

Your system confirms the reservation and sends the itinerary.

BUILD YOUR BIRD SETUP

A useful next connection.

WhatsApp · Continue the service ↗Voice · When a person should call ↗Agent mailboxes · Keep the written follow-up ↗SMS · Make the reminder useful ↗

Carry the booking reference and the customer’s permissions into each channel. Your application and service team own the connected outcome.

Plan your complete Bird setup ↗

LEARN / BUILD / OPERATE

Go further with
Apple Messages.

FIELD GUIDE

Prepare the business behind the conversation.

A practical path through setup, implementation, and the choices that matter.

Read the setup guide →

Register your business

Business review and the steps before launch.

↗02

Choose your entry points

Help customers start the right conversation.

↗03

Design the service handoff

Configure your team and application to continue the request.

↗04

Connect your systems

Integration guidance for the customer experience.

↗05

Apple Messages resources

Choose a Start, Build, Diagnose, Migrate or Evaluate task.

↗06

Launch readiness

Prepare a business, entry, device, application and team brief.

↗07

Native API

Connect a supported picker reply to a separate business decision.

↗08

Entry points

Carry public-safe product context into the customer-opened conversation.

↗09

Appointments

Choose a native time and confirm it from the booking record.

↗10

Service journeys

Join choices, connected actions and staffed recovery.

↗11

Analytics

Locate the step that loses a customer or business result.

↗12

Invitations

Check separate consent and entitlement before an invitation.

↗13

Pricing

Estimate outbound units and request current account terms.

↗

APPLE MESSAGES / YOUR ROLLOUT

Bring the service.
We’ll help plan the connection.

Talk to our sales team about your customer journey, supported interactions, and business onboarding. Build the rollout around the service you can deliver.

Start now Talk to sales

Plan Apple Messages with us ↗

YOUR APPLE MESSAGES SETUPA guided setup

Business review and supported scope come first.

Entry points: Plan where customers will begin the conversation.
The experience: Confirm native interactions and connected business systems.
Your team: Scope routing, staffing, support, and rollout.

Apple Messages, answered.

Can I switch this on immediately?

Apple Messages is available now. Create your workspace, complete Apple business registration and connect your provider. Apple’s Experience Review is required before launch.

Who confirms a booking or order?

Your business systems remain responsible for availability, payment outcomes, and order or appointment confirmation. The conversation gives customers a useful interface to those systems.

Where should we start?

Start with the customer service you want to offer, your approved business entry points, and the systems that will handle requests. Bird can help scope onboarding and the supported interaction before you build.

How do I get started or speak to sales?

Follow the setup path and speak to our team about your use case, migration and supported account scope.

Put it into practice.

Continue with the documentation, guides and examples for this topic. Resources are in English.

Understand the conceptWhat is Apple Messages for Business?

Get an implementation brief

YOUR NEXT CONNECTION

A familiar place
for a better experience.

Start now Talk to sales

Plan your Apple Messages launch ↗

Apple Messages.Service, made personal.

A visit, taking shape.

The details, together.

Ready to welcome Alex.

A request with the right team.

A familiar conversation.A thoughtful handoff.

A familiar conversation.A real service behind it.

A familiar place.A more helpful service.

Let the customer come to you.

Gather the choice, not another form.

Put the details in the right hands.

Prepare the business behind the conversation.

Begin with a useful service moment.

Bring the operation into the plan.

Start at the right entry point

Use supported native interactions

Connect your service team

Bring your service into Messages.

Bring the customer journey into your build.

Great service goes with the customer.

01 Apple Messages

02 Voice ↗

Your studio visit. All in one place.

03 Email ↗

A useful next connection.

Go further withApple Messages.

Prepare the business behind the conversation.

Register your business

Choose your entry points

Design the service handoff

Connect your systems

Apple Messages resources

Launch readiness

Native API

Entry points

Appointments

Service journeys

Analytics

Invitations

Pricing

Bring the service.We’ll help plan the connection.

Apple Messages, answered.

Put it into practice.

A familiar placefor a better experience.

Start with one channel.Add the others when you're ready.

Apple Messages.
Service, made personal.

A familiar conversation.
A thoughtful handoff.

A familiar conversation.
A real service behind it.

A familiar place.
A more helpful service.

Go further with
Apple Messages.

Bring the service.
We’ll help plan the connection.

A familiar place
for a better experience.

Start with one channel.
Add the others when you're ready.