Travel eSIMs

Connected when the trip begins.

Make mobile data part of the trip. Offer a travel eSIM at booking, before departure or inside your app, then guide the traveler from choosing a package to using it abroad. Keep the plan, installation help and next top-up together.

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FIELDNOTES · TRAVEL

France & Spain

Example travel allowance

5 GB

The terms travel with the plan.

Prepare your phone

Check compatibility, install at the right time and keep setup within reach.

Illustrative itinerary and allowance. Coverage, activation and validity come from the selected offer.

From booking to arrival

Make connectivity part of the trip.

Offer mobile data while a customer is already planning where to go. A flight booking, hotel stay or travel account gives the offer a useful home, with the itinerary, installation and support in reach when the traveler needs them.

BEFORE THEY GO

The right plan, at the right moment.

Match the destinations to the selected offer. Show the allowance, validity, activation trigger and published price alongside a device check before purchase.

Match the itinerary to coverage

WHEN THEY ARRIVE

A connection they know how to use.

Put the installation steps in the traveler’s account. Explain which line to use for data and when to enable roaming for the eSIM they purchased.

Explore the installation journey

WHILE THEY EXPLORE

Help for the rest of the journey.

Show reported usage and expiry, offer an eligible top-up and let the traveler open support from their plan. Keep the purchase connected to the trip.

Keep data within reach

A destination name alone does not describe the service. The selected offer defines networks, hotspot use, speed terms and whether calls or SMS are included.

From purchase to first use

Help the traveler finish setup.

Deliver a private installation journey to the intended traveler. Match the instructions to the device, provide a same-phone path where supported and keep the QR or manual setup fallback within reach.

Before departure

Check device compatibility and carrier lock status. Explain whether installation or first use starts the package, so the traveler can prepare at the right time.

At the destination

Guide the traveler to the correct data line and roaming setting. Distinguish an installed profile from a connected device, and make the next troubleshooting step visible.

During the trip

Keep useful data within reach.

Bring the observed allowance and expiry back into the customer experience. Surface a compatible top-up when it is useful, with its own coverage, validity and price rather than a vague promise of more data.

Make updates legible

Show when usage was last reported. Network reporting can lag, so a balance is an observation with a timestamp rather than a live meter on the phone.

Keep support close

Let the traveler open help from the plan they are using. Carry the relevant order, profile and installation context into the conversation without asking them to reconstruct the purchase.

Build with the right reference

Travel eSIMs guideFollow the setup, requirements and operational checks.Get started with eSIMChoose an offer and follow a controlled purchase-to-first-use journey.Plans and pricingReview coverage, allowance, validity and the published terms.Coverage and networksMatch the itinerary to the destinations and services in the selected offer.Device compatibilityCheck the model, carrier lock and setup method before the first purchase.

Travel eSIMs questions

Does every travel eSIM include a phone number?

No. A data package can provide internet access without normal mobile calls or SMS. Check the specific plan’s included services; use a mobile plan when the customer needs a number and calling service.

Can a traveler install before departure?

Follow the package’s activation and validity rules. Installation and first network use are different events, and the point that starts the allowance period belongs to the plan terms.

Will a top-up work on the existing eSIM?

Use the compatible offers for that profile. A top-up must match the allocated service and its supported package behavior; another package in the catalog is not automatically compatible.

Is Bird the right choice for a single personal trip?

This product is designed for businesses offering or managing connectivity. Start with a specialist to define the travel proposition, destination coverage and customer journey.

Connect the complete service

eSIM installationHelp customers install on their device and get connected with clear guidance.Usage and top-upsShow allowance and expiry, then offer compatible additional data.Embedded connectivityPut plan selection, checkout and subscriber self-service inside your app.eSIM resource libraryBrowse practical guides, explained answers and technical references.

Put it into practice.

Continue with the documentation, guides and examples for this topic. Resources are in English.

Implementation guideeSIM connectivity guide Understand the conceptWhat is an eSIM?

Get an implementation brief

Make data part of the next trip.

Choose the destinations, device journey and package terms for your travel offering. Plan installation and support before the first traveler departs.

Launch your travel offering Prepare a travel journey