Automate Apple Messages support and hand off to your team.
Let your AI agent handle Apple Messages for Business conversations with native time pickers, list menus, forms, and typing indicators. When Apple’s platform guidelines or a customer’s request call for a person, Bird pauses automated replies and transfers the full thread, customer locale, and selection history to a live teammate.
Interactive AI agents with live human escalation
Send native pickers and forms from your AI agent.
Plain-text chatbots force customers to type out dates, store locations, and order numbers by hand. With Bird, your AI agent can send native Apple Messages list pickers, appointment time pickers, and multi-step forms so customers tap to choose a slot or submit structured details inside the iPhone Messages app.
Bird tracks the customer’s locale and advertised device capabilities on each inbound message, so your agent knows which interactive message types the device can render before sending. When an order change or account issue needs a person, Bird routes the thread to your team in Conversations with the customer’s verified status, selected options, and order context already attached.
Read the AI and service guideHow AI and human agents share an Apple Messages thread.
Run automated triage and tool calls through the Bird API while your support team works in Bird Conversations, without duplicate replies or lost context when ownership changes.
Read entry-point intent, locale, and device capabilities
Each inbound webhook delivers the entry-point group and intent, the customer’s locale, and the interactive capabilities their Apple device supports. Your AI agent can greet the customer in the right language and show a typing indicator on its own rate-limit budget while looking up their request.
Collect structured answers with native pickers and forms
Send quick replies, list pickers, time pickers, or multi-page forms from your agent to narrow down which order, store location, or appointment slot the customer wants. Bird matches the customer’s reply back to the original interactive message ID so your workflow can act on stable option identifiers.
Confirm real business actions before replying
Tag outbound messages with their automation or API source and attach idempotency keys so retries do not create duplicate sends. Complete the reservation, order update, or account check in your backend system first, then send the confirmed reference to the customer.
Pause the bot and assign a teammate with full context
When a customer asks for a person or a request needs human judgment, pause automated replies and assign the thread to a queue or teammate in Bird Conversations. The receiving agent sees the full transcript, picker selections, form answers, and conversation labels without asking the customer to repeat themselves.
Meet Apple’s Experience Review standards for AI and live care.
Pass Apple’s human escalation and typing indicator checks
Apple’s Experience Review requires automated services to disclose the assistant, display typing indicators before replies, and connect customers to a live person when they ask for an agent. Bird sends typing signals for both API replies and teammates composing in Conversations, and shares staffed-hours context when your team is offline.
Track bot containment alongside human escalations
Because Bird records whether each outbound message came from automation, an API integration, or a live operator, your team can audit the exact handoff point in a thread. Compare entry-point intents and queue transfers against completed bookings or orders to see which workflows your AI agent finishes and where customers still need a person.
AI and human service questions
Can the assistant complete a booking or refund?
Can a person take over the conversation?
Does the assistant need access to every customer record?
What should we measure?
Build the connected journey
Scale without
losing control.
Organize teams in workspaces, control API access, and trace changes through audit logs.