Connect a branded two-way number.
Embedded Signup, business permissions and a connected number precede branded service. A Bird-managed number supports limited pre-approved outbound use without workspace inbound.
Choose the number path ↗WHATSAPP / BUSINESS MESSAGING
WhatsApp for business.
A useful conversation starts here.
Help customers change a booking, respond to a campaign or choose a product in WhatsApp. Start with the conversation your business needs, then connect your sender and team.
A WORKED WHATSAPP DECISION
Choose the right conversation.
Two entry paths lead to different permissions, message types and next steps.
CUSTOMER / NATIVE THREAD
f.
FieldnotesBusiness account
WORKFLOW / THE NEXT OWNER
Choose how the conversation starts.
A reply within the service window.
Plan the service conversation ↗Inspect supported API messages ↗A customer message opens a 24-hour service window. Correlate the sender and task before a supported free-form reply while the window remains open.
Illustrative local workflow. No message or booking is created; your business system confirms the outcome.
Companies that trust Bird across their communications.
A real customer result4×Faster partner onboarding with WhatsAppInitial test in some countries with Bird Flow Builder, reported by Glovo.Read Glovo’s story
A connection worth building on.CUSTOMER EXPERIENCE
Onboarding, inside the conversation.
Glovo’s team used WhatsApp and Flow Builder to guide partners through onboarding. The story explains how the team tested the approach before expanding the rollout to more countries.
Read Glovo’s story ↗The story does not name the test dates, countries or measurement method; this is not a WhatsApp-only or universal result.Connect the sender. Keep the outcome.
Keep the business action in your system.
A tap or reply is a request. Your booking or case system checks it; a delivery receipt never confirms a reservation.
Plan a customer-service workflow ↗LEARN / BUILD / OPERATE
Your next answer, within reach.
WHATSAPP RESOURCESFollow the complete task path.
Start, build, diagnose, migrate and evaluate with current instructions.
Explore resources →01↗02↗03↗04↗05↗06↗07↗08↗
Launch readiness
Check identity, sender and a controlled first exchange.
AI service
Resolve a request with approved knowledge and human handoff.
Marketing conversation
Plan permission, an approved template and a useful reply.
WhatsApp Flows
Collect a structured request and recheck availability.
Group service
Qualify a shared room and participant-level delivery.
Compare providers
Evaluate the same workload and current terms.
WhatsApp API
Inspect supported messages and later message state.
Current rates
Check the maintained destination rate card.
Go deeper with the API.
Explore messaging capabilities.
Connect campaigns, conversations and customer actions ↗Build the supported request.
Open SDK and HTTP examples ↗Follow acceptance and delivery ↗Connect the customer journey.
Carry context between channels and your team ↗COUNTRY / CATEGORY / MESSAGEPlan the message.
Plan the message.
Then its cost.
Check recipient country, category, permission and window. Bird processing and applicable Meta delivered-message fees are separate. The current rule and account state decide what applies.
Estimate a workload ↗YOUR WHATSAPP SETUPTwo fee components
Review processing, delivered-message applicability and any account-specific charges.
- Sender
- Connected eligible business number for two-way service.
- Message
- An eligible approved template outside the service window; supported free-form replies inside an open one.
- Current rates
- Open the maintained rate card ↗
READY WHEN YOU ARE
Choose a supported starting path.
Connect an eligible business number and decide who confirms the customer outcome.