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View SMS message logs

Video guide

Video guide

Video guide

SMS logs provide valuable insights into your messaging performance, allowing you to track deliveries and troubleshoot issues across your SMS channels.

Watch the video tutorial below to learn how to access and analyze SMS logs in Bird, including:

  • Filtering logs by date range, status, and other criteria

  • Viewing delivery statuses including sent, delivered, and failed messages

  • Identifying reasons for message failures and delivery issues

Regular review of SMS logs helps you maintain high delivery rates and improve your overall messaging effectiveness.

Step-by-step guide

Step-by-step guide

Follow the step-by-step guide to learn how find SMS logs.

Follow the step-by-step guide to learn how find SMS logs.

Follow the step-by-step guide to learn how find SMS logs.

Step 1: Access SMS logs section

  • In the main menu, open Developer product

  • In the menu, navigate to Channels

  • Expand SMS section

  • Click on SMS logs 

Step 2: Set your date range filter

  • Locate the channels and date filter options at the top of the logs page

  • Click on Channels to select specific SMS channel from the drop down 

  • Click to open the date picker

  • Select your desired start and end dates

Step 3: Apply additional filters

  • Click on Filter button 

  • Search for specific phone numbers if needed by using “From, To” filter

  • Use the “call direction” filter to view:

    • Inbound calls (calls received)

    • Outbound calls (calls made)

    • All calls

  • Filter by call status:

    • Completed

    • No answer

    • Busy

    • Failed

  • Filter based on other criteria including country, failure codes, batch ID and message tags 

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© 2025 Bird