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Is Email constantly making updates to the platform?

Is Email constantly making updates to the platform?

Is Email constantly making updates to the platform?

Email maintains an active development cycle with regular platform updates. To stay informed about changes:

  1. Monitor Updates Through:

  • Email's status page

  • Release notes in documentation

  • Account notifications

  • Email's blog for major updates


  1. Impact Management:

  • Updates are typically deployed with zero downtime

  • Major changes are announced in advance

  • Emergency fixes may be deployed as needed

  • Documentation is updated to reflect changes


For critical production systems, it's recommended to:

  • Subscribe to status page notifications

  • Monitor release notes for API changes

Where can I go to see the status of current incidents?

Where can I go to see the status of current incidents?

Email provides dedicated status pages:


These pages provide:

  • Real-time service status

  • Incident reports and updates

  • Planned maintenance notifications

  • Historical uptime data

Email provides dedicated status pages:


These pages provide:

  • Real-time service status

  • Incident reports and updates

  • Planned maintenance notifications

  • Historical uptime data

Email provides dedicated status pages:


These pages provide:

  • Real-time service status

  • Incident reports and updates

  • Planned maintenance notifications

  • Historical uptime data

What should I do when webhook batches are failing?

When you see webhook errors (e.g., "POST to webhook target URL failed with non-2xx response code 404"), follow these troubleshooting steps:

  1. Basic Requirements:

  • Ensure your HTTP service is running before registering the webhook

  • Configure your endpoint to return 200 status codes for successful receipts

  • Use standard ports (80 for HTTP or 443 for HTTPS only)


  1. Common Solutions:

  • Verify your endpoint is publicly accessible

  • Check for proper response codes

  • Ensure proper port configuration

  • Monitor webhook logs for detailed error information

When will I run into rate limiting for API?

Understanding Email's API rate limiting:

  1. Rate Limit Response Handling:

  • Watch for HTTP 429 status codes (rate limit reached)

  • Implement proper retry logic

  • Add delay between retry attempts


  1. Best Practices for API Integration:

  • Retry 5xx errors with original request

  • Add delay for 429 responses

  • Implement exponential backoff

  • Monitor API usage against your plan limits

Why did my IP in Automatic IP Warm-up (AWU) not advance to the next stage level?

Email's Auto IP Warm-up system operates based on specific performance metrics:

  1. Advancement Requirements:

  • Minimum 90% successful delivery rate

  • Sufficient sending volume for current stage

  • Consistent performance metrics


  1. Common Reasons for Not Advancing:

  • Delivery rates falling below 90%

  • High bounce rates

  • Insufficient sending volume

  • Poor engagement metrics


  1. Best Practices:

  • Monitor your delivery rates daily

  • Follow recommended volume limits

  • Address bounces promptly

  • Maintain clean mailing lists during warm-up

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