Use eligible marketing content.
Check the approved template category and language, sender quality, limits and the account’s Marketing Messages API onboarding. Eligibility and completed onboarding are different checks.
Send an invitation.
Start a conversation.
Prepare an eligible audience and an approved marketing message. Plan the response as carefully as the send.
Prepare the invitation.
Prepare the next step.
A campaign starts individual conversations. Keep its purpose connected to the action customers can complete.
Campaign brief
Invite local members
Harbor is opening appointments for a studio visit.
- Audience
- Eligible local members
- Purpose
- Book a visit
- Content
- Approved marketing template
Review permission
Check current preferences before the send.
Prepare the creative
Match the language, image and booking action.
Assign incoming replies
Keep someone responsible for questions and exceptions.
Customer’s next step
Choose a studio visit
Continue into the booking journey and record the confirmed appointment.
Campaign ready for reviewDoes a campaign create a WhatsApp group?
No. It starts individual conversations. The send interface accepts one recipient per request; do not infer a batch endpoint from a campaign workflow.
Choose the audience.
Prepare the response.
Send an approved campaign and follow the conversations it starts.
Carry the intent into the conversation.
Keep the product, offer and destination consistent with the template. Rehearse unexpected replies, unavailable items and requests for a person before increasing traffic.
Measure the business outcome.
Join campaign identity to replies and confirmed orders or bookings. Compare delivery, reads and completed actions separately over a defined period.
Scale without
losing control.
Organize teams in workspaces, control API access, and trace changes through audit logs.
HarborOrganizationWorkspacesProductionSandbox
Delivery agent
API key · Customer operations teamALAlex Lee AdminPermissions updated
Audit log
Production- Workspace
- Production
- Resource
- Delivery agent
- ReadRead & write
Team Customer operationsActor role AdminOutcome SucceededTime 22 Sep, 09:42:18 UTC
Succeeded