WhatsAppGet started
Your first WhatsApp message. Start here.
Connect the business, choose a useful task and follow the conversation through its real outcome. Start with a controlled evaluation before bringing the wider audience into the experience.
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Prepare the business
Connect the identity your customers know.
Gather your Meta business access, intended WhatsApp Business Account and phone number. Choose the correct new-number, migration or eligible coexistence path.
Confirm ownership
Connect the intended business assets to the right Bird workspace.
Prepare the profile
Use an accurate display name, recognizable brand and useful support details.
Choose the first task
Start with a notification, customer-service request or focused campaign.
Choose the business account and number your team will use.
Select an approved template and a controlled test recipient.
Inspect the message record, receive a reply and confirm the next step.
Build the exchange
Follow the message beyond acceptance.
Prepare the approved template or service reply, the recipient and the destination. Inspect the native experience and the application state it changes.
Send a controlled example
Use an eligible test recipient and the correct language and parameters.
Receive the reply
Check the incoming event, interactive choice and conversation context.
Record the outcome
Confirm the actual booking, order or resolved case in its owning system.
Prepare the operation
Give the journey an owner.
Review consent, suppression, sender quality, response handling and billing before expanding traffic. Rehearse an unavailable integration or a request that needs a person.
Watch the right signals
Review delivery, reads, responses and business outcomes separately.
Reconcile the costs
Use the published rates and billing records for Bird and Meta charges.
Keep a recovery path
Define team assignment, escalation and what the customer sees when an action cannot complete.
Related resources
Continue with the documentation, guides and examples for this topic. Resources are in English.
Talk to our WhatsApp team
Connect your business and try the first exchange.
Start in the guided setup, prepare an eligible recipient and check what happens after the request is accepted.