Changelog.
Stay updated with the latest features, fixes, and improvements.
New call-back button streamlines customer communication
Our latest update introduces a dedicated callback button and detailed journey metrics to help streamline operations and provide deeper insights into your marketing campaigns.
The new callback button in Inbox makes returning calls to your contacts faster and easier, particularly valuable for managing missed calls and maintaining responsive customer communication. Additionally, our new journey step-level metrics exports provide marketers with detailed performance data for each step within campaigns, helping identify areas for optimization and improvement.
Drag & Drop Images Now in the Inbox Composer
This week we focused on making messaging creation faster and more intuitive. The new drag and drop functionality in the Inbox message composer allows you to effortlessly add images to your messages
We’ve also rolled out several enhancements and bug fixes across both our Inbox and Marketing platforms.
Improved Inbox and Marketing Features: Spam Filter Redesign and More
This update brings a range of enhancements across Inbox and Marketing, including a redesigned spam filter that lets you mark or unmark tickets directly from the conversation. Alongside this, we’ve made improvements to journey insights, ticket visibility, and addressed key bugs for a smoother experience.
Updated SLA settings in Inbox and other enhancements.
We’ve rolled out several key improvements and addressed some important fixes to enhance your experience across Marketing and Inbox products.
We’ll continue to monitor feedback and push updates to improve functionality. Stay tuned for future releases.
Updated settings to Journeys and other enhancements
We’ve added a new holdout setting in the Journeys creator, enabling you to create controlled groups for your campaigns. This feature helps you optimize targeting and measure performance with greater accuracy.
In addition, several updates have been made to improve your experience: The Engagement chart in Campaign reports now displays changes by hour, providing more detailed insights into campaign performance.
The Completed Sign Up form wizard has been redesigned for a smoother process. We’ve also updated the UI for the Email Update wizard, message template blocks, and loyalty programs for enhanced usability
