SMS Country Information Guide: South America

Argentina

• Transactional SMS: Short Code
• Promotional SMS: Short Code
• Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird)

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No
• Argentina Phone Number: Yes
• Argentina Short Code: Yes
• International Phone Number: No
• Generic Sender ID (Sender IDs that don't clearly identify your brand): No

• Operator Registration Required: Yes
• Generic URL Shortening: No (Only branded URL shortening like yourbrand.link is allowed)
• Quiet Hours/Do Not Disturb: No mandatory quiet hours (Bird applies a default 20:00-11:00 window to promotional SMS, which you can change or switch off in your workspace's sender preferences)

• Generic Sender IDs are not allowed; registration is mandatory
• Content restrictions: Gambling, political, and adult content is forbidden
• Mobile operators block promotional messages from other operators to their subscribers
• Messages with operator names are flagged as spam
• Messages containing bank and mobile operator names will be flagged as spam

Bolivia

• Transactional SMS: Short Code
• Promotional SMS: Short Code
• Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird)

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No
• Bolivia Phone Number: No
• Bolivia Short Code: Yes
• International Phone Number: No
• Generic Sender ID (Sender IDs that don't clearly identify your brand): No

• Operator Registration Required: No
• Generic URL Shortening: Yes
• Quiet Hours/Do Not Disturb: No

• Senders are classified as local or international
• All sender IDs will be overwritten with a short code
• Content restrictions: Gambling, political, and adult content is forbidden

Brazil

• Transactional SMS: Short Code
• Promotional SMS: Short Code
• Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird)

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No
• Brazil Phone Number: Yes
• Brazil Short Code: Yes
• International Phone Number: No
• Generic Sender ID (Sender IDs that don't clearly identify your brand): No

• Operator Registration Required: No
• Generic URL Shortening: No (URL whitelisting required)
• Quiet Hours/Do Not Disturb: Yes
  • Monday-Saturday: 21:00-08:00
  • Sunday: All day (no SMS allowed)

• All sender IDs are overwritten with a local short code or long code
• Allowed sending times:
  • Monday to Friday: 8:00 AM to 9:00 PM
  • Saturday: 8:00 AM to 9:00 PM
  • Sunday: SMS are not allowed
• Content restrictions: Electoral/political content, religious content, content that breaches intellectual property rights, and content related to termination of pregnancies

Chile

• Transactional SMS: Long Code (Phone Number)
• Promotional SMS: Long Code (Phone Number)
• Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird)

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No
• Chile Phone Number: Yes
• Chile Short Code: Yes
• International Phone Number: No
• Generic Sender ID (Sender IDs that don't clearly identify your brand): No

• Operator Registration Required: No
• Generic URL Shortening: Yes
• Quiet Hours/Do Not Disturb: Yes
  • Sunday night: 21:30-08:30
  • Monday-Friday nights: 21:30-10:30
  • Saturday night: 21:30-00:30

• Allowed SMS window:
  • Monday: 8:30 AM to 9:30 PM
  • Tuesday-Saturday: 10:30 AM to 9:30 PM
  • Sunday: 12:30 AM to 9:30 PM
• Long Codes are strongly recommended for one-way traffic
• By default, all traffic will be changed to a Long Code unless a Short Code is specifically requested

Colombia

• Transactional SMS: Alphanumeric
• Promotional SMS: Alphanumeric
• Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird)

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No*
• Colombia Phone Number: No*
• Colombia Short Code: Yes**
• International Phone Number: No*
• Generic Sender ID (Sender IDs that don't clearly identify your brand): No*
  • No* - means you can configure the channel with an Alphanumeric Sender ID, but the operators will deliver them with a random short code
  • Yes** - means that the short code is supported, but only a random one assigned by operators. Dedicated short codes are available only for local entities.

• Operator Registration Required: No
• Generic URL Shortening: No
• URL whitelisting required: Yes
• Quiet Hours/Do Not Disturb: Yes - Marketing traffic only (Monday-Sunday 20:00-08:00)

• For Promotional Traffic: Allowed from 8:00 AM until 8:00 PM local time
• All senders will be overwritten to a shared short code
• Dedicated short codes can be requested directly from the CRC (Telecommunications Regulator in Colombia), but only if your company is a Colombian-registered legal entity

Ecuador

• Transactional SMS: Short Code
• Promotional SMS: Short Code
• Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird)

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No
• Ecuador Phone Number: No
• Ecuador Short Code: Yes
• International Phone Number: No
• Generic Sender ID (Sender IDs that don't clearly identify your brand): No

• Operator Registration Required: No
• Generic URL Shortening: Yes
• Quiet Hours/Do Not Disturb: Yes
  • Monday-Friday: 18:00-09:00
  • Saturday and Sunday: All day (no SMS allowed)

• For Promotional Traffic: Messages must be sent Monday to Friday between 9 AM and 6 PM
• Every SMS must clearly identify the sender, including the sender's name or company name

Guyana

• Transactional SMS: Alphanumeric Sender ID (e.g., "YourBrand")
• Promotional SMS: Alphanumeric Sender ID (e.g., "YourBrand")
• Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird)

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): Yes
• Guyana Phone Number: Yes
• Guyana Short Code: Yes
• International Phone Number: Yes
• Generic Sender ID (Sender IDs that don't clearly identify your brand): No

• Operator Registration Required: No
• Generic URL Shortening: Yes
• Quiet Hours/Do Not Disturb: No

• Two-way SMS is not available; dynamic sender IDs fully supported
• Content restrictions: Gambling, political, and adult content is forbidden

Paraguay

• Transactional SMS: Short Code
• Promotional SMS: Short Code
• Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird)

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No
• Paraguay Phone Number: Yes
• Paraguay Short Code: Yes
• International Phone Number: No
• Generic Sender ID (Sender IDs that don't clearly identify your brand): No

• Operator Registration Required: No
• Generic URL Shortening: Yes
• Quiet Hours/Do Not Disturb: Yes (Monday-Sunday 20:00-08:00)

Peru

• Transactional SMS: Short Code
• Promotional SMS: Short Code
• Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird)

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No
• Peru Phone Number: Yes
• Peru Short Code: Yes
• International Phone Number: No
• Generic Sender ID (Sender IDs that don't clearly identify your brand): No

• Operator Registration Required: No
• Generic URL Shortening: Yes
• Quiet Hours/Do Not Disturb: Yes
  • Monday-Friday: 20:00-08:00
  • Saturday: 13:00-08:00
  • Sunday: All day (no SMS allowed)

• Allowed times for Promotional/Marketing Traffic:
  • Monday to Friday: 8 AM to 8 PM
  • Saturday: 8 AM to 1 PM (local time)
• Senders are classified as local or international
• All sender IDs will be overwritten with a short code
• Content restrictions: Gambling, political, and adult content is forbidden

Suriname

• Transactional SMS: Alphanumeric Sender ID (e.g., "YourBrand")
• Promotional SMS: Alphanumeric Sender ID (e.g., "YourBrand")
• Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird)

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): Yes
• Suriname Phone Number: Yes
• Suriname Short Code: Yes
• International Phone Number: Yes
• Generic Sender ID (Sender IDs that don't clearly identify your brand): No

• Operator Registration Required: No
• Generic URL Shortening: No (Only branded URL shortening like yourbrand.link is allowed)
• Quiet Hours/Do Not Disturb: No

Uruguay

• Transactional SMS: Short Code
• Promotional SMS: Short Code
• Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird)

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No
• Uruguay Phone Number: No
• Uruguay Short Code: Yes
• International Phone Number: No
• Generic Sender ID (Sender IDs that don't clearly identify your brand): No

• Operator Registration Required: Yes
• Generic URL Shortening: Yes
• Quiet Hours/Do Not Disturb: Yes (Monday-Sunday 20:00-08:00)

Venezuela

• Transactional SMS: Alphanumeric Sender ID (e.g., "YourBrand")
• Promotional SMS: Alphanumeric Sender ID (e.g., "YourBrand")
• Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird)

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): Yes (Alphanumeric only, no pure Alpha)
• Venezuela Phone Number: Yes
• Venezuela Short Code: Yes
• International Phone Number: No
• Generic Sender ID (Sender IDs that don't clearly identify your brand): No

• Operator Registration Required: No
• Generic URL Shortening: No (Only branded URL shortening like yourbrand.link is allowed)
• Quiet Hours/Do Not Disturb: Yes (Monday-Sunday 20:00-08:00)

• Only the Only Digital network accepts alphanumeric sender IDs
• For all other networks, sender IDs will be replaced with a short code
• Content restrictions: Gambling, political, and adult content is restricted