Voice triggers
Voice triggers enable the execution of a flow based on call events within the realm of voice interactions.
Within Bird CRM, you can find a set of voice related triggers that can be used to start a flow; these can be call triggers, recordings triggers or transcription triggers .These triggers serve as a starting point to build dynamic interactions and responses in the automated flow.
Voice event triggers
Run a flow based on a Voice call event:
- Incoming call received
- Incoming WebRTC call received
- Outgoing Call Answered
- Outgoing Call Finished
Call recording triggers
Run a flow based on call recording events:
- Recording started
- Recording available
Call transcription triggers
Run a flow based on call transcription events:
- Transcription started
- Transcription available